Night Auditor

Blue Lake Casino•Blue Lake, CA

20d•Onsite

About The Position

Responsible for reconciling hotel paperwork, posting to guest accounts, closing the day, greeting all guests in a pleasant, courteous and enthusiastic manner while registering guest information and settling guest accounts for the Hotel.

Requirements

Must be able to work all shifts, weekends, holidays and special events as needed.
High school diploma or general education degree (GED); and accounting, front desk, reservations, PBX, bell staff, or valet experience is required.
Computer experience is essential, including all windows applications.
Good organizational and administration skills required.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other Team Members of the organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
While employed, you must maintain a valid and active Blue Lake Tribal Gaming Commission License.
Must complete Training for Intervention Procedures (TIPS) for serving alcohol responsibly within three months of being employed and maintain a valid certificate while employed thereafter.

Nice To Haves

Prefer individual that is proficient in Visual One property management software.

Responsibilities

Audit hotel paperwork to ensure the day has balanced.
Posts room charges and taxes to guest accounts.
Verifies all account postings and balances.
Verifies all hotel paperwork is correct and balanced.
Runs preliminary reports.
Processes no shows and close of day.
Stocks the front desk with daily supplies.
Register arriving guests while implementing BLC service standards.
Settle guest accounts with the ability to make good business decisions regarding discounts.
Responsible to check-out and check-in cash till properly.
Must be knowledgeable in making reservations.
Greet guests and provide door service and bell/valet service when needed.
Ability to operate multi-line phone.
Provide guests with information on local attractions.
Resolves or refers to Management all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service.
Remains current on room rates, room availability and emergency procedures.
Remains current on groups and property events.
Direct work-flow of Guest Service Attendants regarding guest luggage and amenity needs.
Ensures management is aware of guest special requests or needs. Ensures guests’ profiles are properly noted in the Visual One property management system for action by the appropriate hotel department prior to check-in.
Maintain appearance standards as outlined in departmental and BLC policies.
Provide information and explain Players Club benefits, property amenities & marketing programs to our guests.
Provide courteous service to our guests and be cordial to all Team Members.
Communicate effectively both orally and in writing.
Maintain a good attendance record.
Other duties as assigned by management, including any supervisor, manager, or executive.
Creates an atmosphere of FUN for all casino guests.
Encourages mutual respect, dignity and integrity with all Team Members, by setting positive examples at all times.
Maintains a professional departmental, company and community reputation.
To provide a safe work environment for Team Members, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.
To maintain a professional departmental, company and community reputation.
To enforce performance standards, policies and procedures as they relate to the department.
To maintain a consistent, regular attendance record.