Night Auditor | Motto by Hilton DC Downtown | Modus by PM Hotel Group

PM New•Washington, DC

1d•Onsite

About The Position

We’re looking for a Night Auditor who is a hard-working, friendly, charismatic person who wants to personalize the guest experience. The ideal candidate is dedicated, personable, professional, and communicates well. This person will play a critical role in the Front Office team as they "hold down the fort" so to speak during the overnight shift, preparing their colleagues for the next day. This position is scheduled for 11 PM - 7 AM; Fridays and Saturdays are essential; being open to additional shifts would be beneficial. This is a full-time, non-exempt role that reports to the Director of Front Office. The hourly wage ranges from $21 to $22. Meet Motto by Hilton Washington DC Downtown! We're across the street from Gallery Place/Chinatown Metro station with links to Reagan National Airport. Capital One Arena, the Walter E. Washington Convention Center, and museums are within a few blocks. The White House, National Mall, and Union Station are a mile away. Enjoy smart tech with a smaller, more efficient footprint in our Travel-Sized rooms. Who We Are Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer over the past 9 years. Passionate – about hospitality and fostering an environment where associates will thrive. Culture driven – dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed. Unique - we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion. Innovators – we are a lifestyle hotel management company that is constantly evolving. We are open minded individuals who embrace change. A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement. A company that has a culture of promoting from within.

Requirements

Think on your feet, use good judgement and problem solve in a fast-paced environment.
Passion for hospitality and providing excellent guest service. This enthusiasm will be apparent from speaking with you.
Exceptional communication skills both verbal and written.
Knowledgeable in Microsoft Office.
Open availability required.
Must be prepared to work overnight shifts 11pm - 7am.
Fridays and Saturdays are essential; being open to additional shifts would be beneficial.

Responsibilities

Serve as the heart, mind, and soul of the hotel during the overnight shift
Provide exceptional personalized customer service and experiences to guests.
Live like a local. Knowledge of the neighborhood and city.
Provide support to guest services leaders and the entire hotel team.
Create a warm and welcoming atmosphere.
Close the day functions of the hotel – account for daily activity by organizing and verifying information.
Run/distribute daily reports for the hotel.