Night Auditor

Holiday Inn - Saint Petersburg, FL

Full-time - Entry Level

Saint Petersburg, FL

Accommodation

About the position

The Night Auditor at Holiday Inn Express & Suites St Petersburg North plays a crucial role in the hotel's operations, ensuring that the hotel is prepared for the next day while providing excellent service to guests during the overnight shift. This position focuses on optimizing guest experiences and maintaining the hotel's standards of hospitality.

Responsibilities

• Perform the functions of the front desk including processing all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Reconcile all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions.
• Set wake up calls in an efficient, warm and friendly manner.
• Answer all incoming phones in three or less rings.
• Create, confirm, and make changes to reservations for guests.
• Review account and charges and payment information with guests during the checkout process.
• Answer inquiries pertaining to hotel amenities and facilities.
• Serve as a local area expert offering recommendations or information on local shopping, dining, entertainment, and travel directions.
• Log and resolve all guest comments or complaints to ensure all guests leave our hotels 100% satisfied.
• Complete all required tasks and reports on the shift checklist.
• Maintain the shift pass on log accurately to ensure proper communication between shifts is maintained.
• Complete and log call-backs to guests who have checked in to ensure satisfaction with the room.
• Create work orders for maintenance using our work order tracking system.
• Maintain the cleanliness and organization of the hotel lobby and front desk area.
• Greet each guest that you encounter during your shift with a friendly smile.
• Ensure uniform and personal appearance are clean and professional.
• Follow hotel procedures for reporting and turning in lost and found articles.
• Coordinate with other departments as necessary to resolve service requests or problems.
• Ensure guest and associate safety by following established security procedures including emergency procedures, key security and protecting guest and company confidential information.
• Follow all company and safety procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

Requirements

• Excellent verbal and written communication skills.
• Proficient computer and keyboard skills.
• Ability to multi-task, frequently switching between or simultaneously performing functions of the front desk.
• Ability to stand for an extended period of time as 90-100% of the shift is standing.
• Ability to make decisions based on judgment and company policy.
• Ability to follow instructions without close supervision.
• Occasional carrying and lifting of items up to 15 pounds.
• Availability to work an overnight schedule.
• Ability to work a flexible schedule to include weekends and holidays.

Benefits

• 2 weeks of vacation pay your first year
• 4 sick days/year
• 2 hours paid volunteer time/month
• Holiday pay
• Medical, dental, and vision insurance plan options
• Short term disability, long term disability, and life insurance plan options
• 401k retirement plan
• Discounts on hotel rooms worldwide
• Direct deposit payroll