Night Auditor & Hotel Operations

Marriott•Calgary, AB

1d•Onsite

About The Position

This position involves completing end-of-day activities for the hotel, including posting charges, running night audit backups, and processing various payment types and adjustments. The role also includes selling rooms to walk-in guests, operating the telephone switchboard, and managing guest check-ins and key assignments. Additionally, the Night Auditor is responsible for balancing financial transactions at the end of their shift, maintaining work areas, and adhering to company policies and safety procedures. This includes ensuring a clean and professional appearance, maintaining confidentiality, protecting company assets, and providing excellent guest service according to company standards. The role requires developing positive working relationships and complying with quality standards. Physical requirements include the ability to lift up to 25 pounds, reach, bend, twist, and stand, sit, or walk for extended periods.

Requirements

High school diploma or G.E.D. equivalent.
Less than 1-year related work experience.
No supervisory experience.
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to stand, sit, or walk for an extended period of time or for an entire work shift.
Speak with clear and professional language.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships.
Support team to reach common goals.
Comply with quality assurance expectations and standards.
Follow all company policies and procedures.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.

Responsibilities

Complete end-of-day activities including posting charges to accounts, running night audit backup, and rolling the date.
Process all payment types such as room charges, cash, checks, debit, or credit.
Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
Print contingency lists to have a record of all guests in case of emergency.
Sell a room/accommodation to guests without reservations based on availability.
Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages.
Complete the Room Rate Variance Report.
Process all guest check-ins and assign room.
Activate or reissue room keys using electronic key machine.
Count bank at end of shift and secure bank.
Balance and drop receipts according to Accounting specifications.
Set up, stock, and maintain work areas, and inspect the cleanliness and presentation of all materials prior to use.
Report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team to reach common goals.
Comply with quality assurance expectations and standards.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Perform other reasonable job duties as requested by Supervisors.