About the position
The Holiday Inn Express South Burlington/Downtown, a Colwen Hotels Property, is seeking a friendly and detail-oriented Night Auditor to join our team. This is an overnight position responsible for balancing the hotel transactions and closing out the day, responding to guest requests, and maintaining the cleanliness and appearance of the front desk area. Colwen Hotels is a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward-thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today, and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities.
Responsibilities
- Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout and post-departure.
- Complete end of day activities including posting charges to accounts, balancing ledgers, run night audit/daily close, back-up and roll date.
- Provide exceptional guest service.
- Efficiently manage the operations of the front desk, ensure check in and check out is timely.
- Warmly and professionally welcome all guests.
- Process guest check-in: confirm reservations, assign guest rooms.
- Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency.
- Ensure that all complaints regarding service and/or accommodations are investigated and resolved.
- Maintain knowledge of hotel policies including rates, discounts, special offers, and community events.
- Ensure prompt delivery of billing to guests.
- Ensure accuracy of daily closing reports.
- Process all payment types e.g. charges, cash, checks, debit, or credit cards.
- Communicate with Lead Audit team relating to daily closing and issues.
- Discreetly handle confidential guest information.
- Ensure lobby and shared areas are neat and orderly.
- Adhere to all Colwen and brand standards.
- Maintain STRICT key controls.
- Perform other related duties as assigned.
Requirements
- One year of related experience, hotel preferred
- Excellent verbal and written communications skills
- Strong organizational skills and attention to detail
- Superior interpersonal and customer service skills, ability to deal with difficult guests
- Familiarity with local area, ability to provide directions and maps to local attractions and destinations
- Proficient with Microsoft Office Suite and common computer software programs
- Ability to learn computer software programs and operate property management system
- Overnight work schedule required, including weekends, and holidays
Benefits
- Medical Insurance with Company-Funded HRA
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Wide-Array of Supplemental Insurance Offerings
- Paid Time Off Programs
- Employee Assistance Program
- 401K Plan - Traditional & Roth Options with Employer Match
- Hotel Discount Travel Program for Associates & Family
- Exclusive Associate Discounts - Travel, Entertainment, & Retail
- Training and Development Programs
- Career Advancement Opportunities
