Night Audit Supervisor

Reunion Resort and Golf ClubKissimmee, FL
Onsite

About The Position

Reunion Resort & Golf Club is seeking a Night Audit Supervisor to join their team in Kissimmee, FL. This role is responsible for overseeing overnight hotel operations, ensuring guest satisfaction, and performing essential audit procedures. The resort offers a supportive and dynamic work environment with opportunities for career growth and a strong culture of recognition. They emphasize genuine care for team members and guests, fostering innovation and collaboration.

Requirements

  • Must be at least 18 years of age.
  • Minimum of one (1) year of customer service experience required.
  • Strong attention to detail with the ability to multitask, prioritize responsibilities, and maintain accuracy in a fast-paced, high-volume environment.
  • Excellent verbal and written communication skills with the ability to communicate effectively in English to perform the essential functions of the position.
  • Proficient in computer systems, Microsoft Office applications, and hotel management software.
  • Ability to work independently, exercise sound judgment, maintain professionalism, and adapt to changing operational needs.
  • Strong problem-solving skills with a commitment to delivering exceptional guest service.
  • Ability to maintain confidentiality of sensitive guest, financial, and company information.
  • Must be dependable, punctual, and flexible to work overnight shifts, weekends, and holidays based on business needs.

Nice To Haves

  • Luxury resort or hotel experience preferred.
  • Knowledge of night audit procedures, cash handling, and basic accounting practices preferred.

Responsibilities

  • Provide exceptional guest service by assisting guests with check-in and check-out procedures, responding to inquiries, and resolving guest concerns in a professional and timely manner.
  • Perform nightly audit procedures, including balancing and reconciling room revenue, food and beverage revenue, cashier reports, guest accounts, credit card transactions, and other financial records to ensure accuracy and compliance.
  • Research and resolve accounting discrepancies, verify journal and ledger entries, and complete nightly system balancing and PMS reporting procedures.
  • Prepare, maintain, and distribute daily operational and financial reports in accordance with company standards and audit requirements.
  • Collaborate with the Accounting Department and hotel leadership to ensure accurate audit processes and effective operational communication.
  • Monitor overnight hotel operations to ensure guest safety, satisfaction, operational efficiency, and compliance with company policies, safety procedures, and brand standards.
  • Conduct property walkthroughs to ensure cleanliness, safety, and operational standards are maintained throughout overnight shifts.
  • Respond promptly and professionally to incoming telephone calls, guest requests, and service recovery situations.
  • Monitor guest satisfaction trends through guest feedback platforms, inspection reports, and operational observations, providing recommendations for continuous improvement.
  • Support communication and operational continuity between overnight operations and daytime management teams.
  • Assist with departmental initiatives, operational improvements, training efforts, and service standard implementation as assigned.
  • Maintain confidentiality of guest information, financial records, and company data.
  • Promote a positive, professional, and team-oriented work environment focused on service excellence.
  • Attend all required meetings, training sessions, and professional development programs.
  • Serve as Manager on Duty during overnight hours when assigned.
  • Perform additional duties as assigned to support operational and business needs.

Benefits

  • Cross-training
  • Career growth opportunities
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