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ADP - Maitland, FL

posted about 2 months ago

Full-time - Entry Level
Hybrid - Maitland, FL
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

ADP is hiring a Client Support Specialist. In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands. The nature of what you do every day will not change -- your #1 goal is to help clients who have between 50 - 999 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success! To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Responsibilities

  • Be a Trusted Advisor and Problem Solver. You will work independently or as a team as a consultant servicing ADP's products/technology.
  • Build Relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction.
  • Educate and Provide Recommendations. You will leverage your ADP product and services knowledge to solve issues and questions that help clients understand our products' value.
  • Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls.

Requirements

  • 3 - 5 years of experience working in client service/customer service environment or systems integration environment.
  • Ability to work overtime hours during peak seasons.
  • Military Experience is acceptable.

Nice-to-haves

  • A college degree is great but not required.
  • Experience in a similar role.

Benefits

  • Best-in-class benefits start on Day 1.
  • Company-paid time off for volunteering.
  • Ongoing training, development, and mentorship opportunities.
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