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Shaheen Automotive Group - Lansing, MI

posted 5 days ago

Full-time - Entry Level
Lansing, MI
Motor Vehicle and Parts Dealers

About the position

Shaheen Chevrolet of Lansing is seeking a motivated Sales Consultant to deliver the ultimate automotive experience! We boast a family-friendly, energetic, diverse and fast-paced culture in which teamwork and ingenuity thrive. We strive to create an environment that is entrepreneurial, nurtures personal development, team-focused and builds into your unique talents. Owner and team member passion and commitment to excellence have helped make Shaheen Chevrolet of Lansing a leader in the automotive industry. It's why Shaheen Chevrolet of Lansing stands out as a local leader. It's why people want to work and partner with us, and why guests return time and again for all of their sales and service needs. Above all else, it makes Shaheen Chevrolet of Lansing, a family-owned company, one that can attribute its success to its products, clients and most importantly, its team members.

Responsibilities

  • Sells new vehicles at dealership gross profit, volume, and customer satisfaction standards.
  • Satisfies the transportation needs of new-vehicle purchasers.
  • Sells and delivers a minimum of 13 units per month or maintains a three month average of 13 units per month.
  • Maintains a personal CSI score equal to or exceeding the regional score.
  • Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
  • Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
  • Explains fully product performance, application, and benefits to prospects.
  • Describes all optional equipment available for customer purchase.
  • Offers test drives to all prospects.
  • Utilizes dealership sales control and follow-up system.
  • Exhibits high level of commitment to customer satisfaction.
  • Knows and understands the federal, state, and local laws which govern retail auto sales.
  • Reads, understands, and maintains complete compliance with all General Motors Employee, Supplier, and Dealership Employee Vehicle Purchase Programs.
  • Establishes personal income goals that are consistent with dealership standards of productivity.
  • Attends product and sales training courses as requested by sales manager.
  • Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
  • Knows and understands equity and values, and is able to explain depreciation to the customer.
  • Ensures that the sales manager has an opportunity to meet each customer.
  • Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork.
  • Writes complete sales orders and process paperwork in accordance with established dealership policies.
  • Prepares sold vehicles for customer delivery prior to customer arrival.
  • Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.
  • Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
  • Schedules first service appointment.
  • Follows up on all post delivery items, tag/title work, 'we-owes', and special requests to be sure that all customer expectations are met.
  • Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
  • Maintains a prospect development system.
  • Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
  • Attends sales meetings.
  • Maintains professional appearance.

Requirements

  • Experience in Sales/Leasing/Customer Service/Retail a plus.
  • Exemplary Customer Service & Communication Skills.
  • Professional, well groomed appearance.
  • Pre-employment Background Check & Drug Screen Submission.
  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Nice-to-haves

  • Manufacturer Training.
  • Valid Driver's License.

Benefits

  • Very lucrative pay.
  • Medical, Dental and Vision benefits as well as Disability & Life Insurance - no long wait to enroll!
  • 401k Plan with Employer Match.
  • Paid time off - vacations & sick.
  • Employee Pricing on Vehicle Purchases, parts, services, etc.
  • Family Owned and Operated.
  • Centrally Located.
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