Hilton Grand Vacations - Orlando, FL
posted 4 days ago
Full-time - Entry Level
Orlando, FL
Administrative and Support Services
About the position
The New Owner Guide will be responsible for managing assigned new owner accounts. You will engage with new owners and provide educational and support through high-touch servicing and proactive communication during their first year of ownership.
Responsibilities
- Ensure owner expectations are met and surpassed by adhering to approved scripting guidelines, usage of owner benefit toolbox and resources available for escalation
- Updating all systems of record, including Concierge, dialer & AS400, Salesforce
- Must be extremely well versed in the Bluegreen timeshare product, including but not limited to; resort locations, features and services, owner benefits, available tools, website navigation, and marketing and sales promotions
Requirements
- High School Diploma or equivalent
- 2 years in a customer service and/or sales role
- Microsoft Office, basic computer and phone skills, Type 35 WPM
- Demonstrated leadership qualities
- Able to work with teams
- Demonstrated hospitality skills
- Demonstrated strong work ethic
- Written/verbal communication skills.
Benefits
- Equal employment opportunities for all candidates and team members
- Diversity and inclusion initiatives
- Background check required
- Drug-free workplace policy
