About the position
The purpose of the role is to partner with financial advisors to coordinate and expedite Life, Disability and Long-Term Care Insurance. The candidate will have a desire to excel and contribute to the growth and success of the New Business department and organization. To be successful in this role, you would have gained knowledge of said products through prior case management of Life, Disability, or LTC Insurance, or you were in an administrative or operations role supporting advisors in said products. Note: this is not a social work/social services or healthcare Case Manager role; this is specifically related to insurance products. This is a full-time role with the flexibility of a hybrid schedule of at least 2 days a week in either our LA, San Francisco or Chicago offices (fully remote is not an option).
Responsibilities
- Manage an average pending case load of 80-100 cases. Higher volume during peak season.
- Coordinate and expedite all Life, Disability and Long-Term Care insurance applications to MassMutual and other insurance carriers.
- Stay current on insurance carrier's underwriting, product, compliance, and submission requirements.
- Educate financial advisors on the impact of underwriting requirements including but not limited to: medical impairments, financials, foreign guidelines and contractual requirements.
- Determine impairments and or risks based on medical, physical, occupational, financial, or insurable interest and work with financial advisors to determine appropriate product and illustration specifications.
- Review of underwriting requirements and respond to all underwriting communication.
- Negotiate underwriting offers for business placement.
- Update, respond to and initiate activities within the client management system to ensure case and client data is current.
- Facilitate weekly or biweekly one on one meetings with financial advisors and/or their assistants for updates.
- Review and quality control of carrier policies and placement requirements.
- Other duties as assigned.
Requirements
- Has knowledge of Life, Disability and Long-Term Care Insurance.
- Proficient in aspects of underwriting and what's required, i.e., reviewing paperwork, interpreting underwriting requirements, liaising with Underwriters and helping financial advisors strategically place business.
- Well-versed in medical terminology of conditions, impairments, and medications as it relates to underwriting assessments and decisions.
- Strong organization skills, customer service oriented and maintains a high attention to detail in a dynamic environment.
- Can define and explain the various steps in the New Business insurance processes (carriers, client management system, day-to-day operations).
- Capacity to solve problems while considering the impact to clients and the firm.
- Can effectively navigate within various databases and manage competing priorities.
- Demonstrated proficiency in the MS Office Suite, with advanced fluency in Outlook for managing heavy email correspondence.
Nice-to-haves
- College Degree Preferred.
- Life and Health License preferred, not required.
Benefits
- Competitive salary
- PTO & paid holidays
- 401(k) with match
- Exclusive discount programs
- Health & wellness programs
