Network VPN SME

Government of Alberta•Calgary, AB

1d•CA$100,407 - CA$132,993•Onsite

About The Position

Technology and Innovation is responsible for making innovation and technology the driving force behind Alberta’s economic growth and diversification. The passionate and solutions focused people that we hire help us to drive vital programs and services that affect Albertans. Whatever your position is here, you will be a part of something great. Join us! Powering Alberta’s digital backbone—where scale, security, and resilience meet. Reporting to the Manager, this position is responsible for the design, delivery, and lifecycle management of enterprise‑class IMT services that underpin the Government of Alberta’s critical operations. The position provides technical analysis, implementation, operational support, and service ownership across complex on‑premises and cloud environments, ensuring secure, reliable, and high‑performing network and infrastructure services. As a subject matter expert, this position operates independently within a team of technical analysts, applying IT service management practices (Incident, Problem, Change, Project, Service, and Capacity Management) to solve complex challenges and deliver outcomes that meet stakeholder expectations. The position also provides acting manager support when required, participates in on‑call rotations, and maintains the appropriate enhanced or top‑secret security clearance. AI-First Mindset This role embraces an AI‑first mindset by applying knowledge and experience with AI and automation to optimize network operations, strengthen security, and improve service delivery.

Requirements

University graduation in Computer Science, Information Technology or a related field.
Minimum of 4 years of experience in Networking.
A related two-year diploma in computer technology or a related discipline from a recognized post-secondary institution and six (6) years related experience; or
A related one-year certificate from a recognized post-secondary institution and seven (7) years related experience.
Thorough knowledge of computer science concepts and methodologies across software, infrastructure, networking, systems management, and enterprise platforms.
Strong hands‑on experience with network routing protocols (OSPF, BGP, EIGRP), SD‑WAN technologies, and enterprise network architecture design, implementation, and full-service lifecycle management.
Great understanding of remote access technologies such as SSE solutions, client agent-based VPN such as Cisco Secure Client, and similar technologies.
Experienced with supporting a Wireless implementation, including diagnosing connectivity and performance concerns.
Demonstrated experience designing, implementing, and maintaining enterprise‑scale network services, including responsibility for new service development and lifecycle oversight.
Proven ability to plan, develop, and coordinate projects at the departmental or cross‑ministry level while meeting timelines and delivery expectations.
Ability to work effectively in a team environment, lead initiatives, mentor junior staff, and operate successfully under deadline constraints.
Strong written and verbal communication skills to explain technical concepts, consult with stakeholders, and provide clear guidance and recommendations.

Nice To Haves

Systems Thinking: You will consider how work completed can impact various other groups/projects inside and outside the Alberta Public Service.
Creative Problem Solving: You will assess options and implications in new ways to achieve outcomes and solutions.
Agility: You will need to provide results in a complex, diverse and changing environment.
Develop Self and Others: You will drive by example a team culture that is focused on continuous learning and growth and encourage self-development through experience sharing.

Responsibilities

Act as SME and service owner for enterprise network services, overseeing full lifecycle delivery, operations, and continuous improvement.
Plan, implement, and govern service changes while proactively managing risks, incidents, and service performance.
Provide advanced operational support, on‑call coverage, and continuous maintenance to ensure stable, secure, and high‑performing services.
Lead or contribute to projects and agile initiatives, defining technical requirements and delivering outcomes aligned with ITIL standards.
Develop, maintain, and enhance system reporting, documentation, and administrative standards to support service transparency and governance.
Partner with clients, vendors, and internal teams to resolve issues, improve services, and meet business objectives.
Provide leadership, mentoring, and task assignment to junior analysts, supporting skill development and team capacity.
Stay current with emerging technologies, contributing to service modernization, testing, and adoption across the GoA environment.