Network Support Manager

Leidos•Odenton, MD

4d•$92,300 - $166,850•Onsite

About The Position

Leidos is seeking an experienced Network Support Manager to lead a multi-disciplinary workforce supporting critical enterprise network operations at Fort Meade, MD. This position is responsible for the leadership, development, and performance of a team consisting of Leidos and subcontractor personnel, including: Network Engineers, Enterprise VoIP (EVoIP) Engineers, Structured Cabling and Installation Technicians, and Test Lab Engineers. The successful candidate will provide operational leadership across network infrastructure services, drive team performance, ensure service delivery excellence, and serve as a key interface between Leidos, subcontractor partners, DISA, and customer stakeholders.

Requirements

BA/BS or equivalent experience and 5+ years or prior relevant experience or Masters with 3+ years of prior relevant experience. Generally has 2+ years of experience supervising or leading teams or projects. (additional experience may be considered in lieu of degree).
5+ years of experience leading technical teams or managing projects/programs of similar scope and complexity.
Demonstrated experience managing diverse technical workforces, including subcontractor personnel.
Strong leadership, communication, presentation, and interpersonal skills.
Experience supporting enterprise network operations, telecommunications, or infrastructure services.
Ability to coordinate across multiple organizations and resolve cross-functional issues.
Active Secret clearance required prior to start (U.S. Citizenship required).

Nice To Haves

DoD 8570 IAT Level II certification (or higher).
ITIL Foundation certification.
PMP certification.
Experience supporting DISA or large-scale DoD enterprise environments.
Knowledge of DoD Enterprise Service Management Framework (DESMF).
Experience managing geographically dispersed teams supporting 24x7 operations.
Strong understanding of enterprise networking, EVoIP, structured cabling, and test/integration environments.
Proven ability to drive innovation, process improvement, and operational transformation.

Responsibilities

Lead, mentor, and supervise a team of 20+ Leidos and subcontractor personnel across multiple technical disciplines.
Foster a culture of accountability, collaboration, safety, innovation, and continuous improvement.
Establish priorities, assign work, monitor performance, and support employee growth and development.
Coordinate staffing, resource allocation, and workforce planning to ensure mission requirements are met.
Build strong partnerships with subcontractor leadership to ensure seamless integration and execution.
Direct daily operations supporting enterprise network infrastructure and associated services.
Ensure operational readiness and service delivery for: Enterprise Routing and Switching, Network Security and Perimeter Services, Enterprise VoIP (EVoIP), Physical Layer Infrastructure and Cabling, Wireless Infrastructure, Network Test and Integration Laboratories.
Monitor operational performance metrics and drive corrective actions when necessary.
Coordinate infrastructure maintenance, outage response, and restoration activities.
Serve as the primary operational interface between Leidos leadership, subcontractor partners, DISA, and customer stakeholders.
Provide operational status updates, executive briefings, risk assessments, and performance reporting.
Support customer meetings, technical reviews, and strategic planning initiatives.
Develop and maintain strong working relationships across program teams and external organizations.
Review incident trends, root cause analyses, and performance data to identify opportunities for improvement.
Lead initiatives that enhance operational efficiency, service quality, and customer satisfaction.
Evaluate emerging technologies and operational best practices to improve infrastructure operations.
Ensure compliance with program requirements, DoD policies, and service management processes.
Support achievement of program objectives, service level agreements (SLAs), and mission outcomes.
Collaborate with engineering, cybersecurity, and service management teams to resolve complex issues.
Lead cross-functional efforts in a dynamic, fast-paced operational environment.
Support globally distributed operations and occasional travel requirements.