Network Support Engineer Tier II - NOT Remote

Blueport - Walpole, MA

Full-time - Mid Level

Onsite - Walpole, MA

Professional, Scientific, and Technical Services

About the position

The Network Support Engineer II is responsible for managing escalated support tickets, proactively monitoring network equipment, and implementing configuration changes. This role requires daily travel to the Walpole facility and involves working closely with both Tier 1 and Tier 2 teams to ensure effective network infrastructure support.

Responsibilities

• Work on tickets assigned to the Tier 2 Team for various issues.
• Assist Tier 1 team with questions via chat and handle escalations.
• Maintain, implement, and support customer network infrastructures including switches, routers, and firewalls.
• Configure and manage VLANs, ACLs, routing protocols, VPNs, and other network technologies.
• Perform configuration changes per customer or project requests.
• Perform updates to equipment.
• Monitor network performance and security.
• Assist with documenting procedures for internal and external use.
• Configure and test equipment for new and upgrade properties.
• Test new solutions and/or products.
• Respond to emergencies and requests for support outside normal work hours (on-call support on a rotation basis).
• Promote teamwork among all members of the organization.

Requirements

• Strong understanding of networking fundamentals.
• Strong analytical and problem-solving skills.
• Excellent communication skills.
• Knowledge of IP addresses, Subnetting, VLANs.
• Experience in server administration, network security, and database management.
• Familiarity with HP Switch CLI and Cisco Switch CLI.
• Understanding of wireless network fundamentals.

Nice-to-haves

• Experience with PBX or Mitel systems.

Benefits

• 24/7 support environment
• Collaborative work culture
• Opportunities for innovation and improvement