Network Specialist IV - Team Lead

TX-HHSC-DSHS-DFPS • Temple, TX

22h

About The Position

In accordance with HHSC Guiding Principles and universal expectations of personal responsibility, under limited direction of the HHSC IT / Customer Service and Support / DSHS Regional Office Support Manager, with extensive latitude for the use of initiative and judgment, performs highly advanced work overseeing activities associated with Regional Local Area Networks (LAN), Wide Area Network (WAN), desktop and mobile workstations, and the selection and integration of system components for data and voice telecommunications networks. Responsible for development and implementation of strategic plans for optimal use of information resources, and project planning for integrating data telecommunication networks. Perform network design and installation, training, and evaluation of potential network enhancements. Serve as Team Leader for assigned Regional Office Support staff. Perform customer support activities. Develop, maintain, and oversee management of regional Internet and Intranet web sites. Responsible for compliance with applicable policies, standards, guidelines, and procedures of DSHS, HHSC, and DIR. This position is classified as a fulltime position (40 hours a week). Work outside of regular hours may be required. Travel to other work location may be required. Performs other duties as assigned.

Requirements

• Knowledge of information technology and telecommunication standards.
• Knowledge of network systems network hardware, and personal computer hardware.
• Knowledge of network operating systems, personal computer operating systems, and software applications.
• Knowledge of Internet and Intranet technologies.
• Knowledge of telephone and telecommunication systems technology.
• Knowledge of Service Level Agreements.
• Knowledge of effective management principles.
• Skill in effective management and administration.
• Skill in problem solving, conflict resolution, negotiation and mediation.
• Skill in working collaboratively & cooperatively with colleagues / agencies.
• Skill in managing customer relationships.
• Skill in strategic planning and program evaluation.
• Ability to recognize, analyze, and resolve network problems.
• Ability to provide effective technical assistance, consultation, and training to individuals and groups.
• Ability to recognize, analyze, and resolve telecommunication problems.
• Ability to perform administrative duties.
• Ability to work independently and as a member of a team.
• Ability to approach problems in a logical, proactive manner, and provide creative solutions.
• Ability to present information to a variety of audiences, verbally and in writing, communicating clearly, concisely, and effectively.
• Ability to travel to other work locations as required.
• Ability to work hours other than 8-5 M-F
• Ability to lift and move computer equipment
• Ability to adhere to HHSC Guiding Principles, Code of Ethics, and Universal Expectation for Personal Responsibility

Nice To Haves

• Preference for additional support experience with Wide Area Networks and Active Directory tools.

Responsibilities

• Evaluate, implement, and maintain regional local area networks, cabling, router and switch infrastructures, inventories, network support software, internet, intranet, WAN capability, workstations, and related duties. Maintain physical network and logical structures. Determine operation, technical and support requirements for locations, installation, operation, and maintenance of data communication and agency network systems. Serve as administrator contact for network projects. Prepare budget recommendations to manager, regional administration, and regional program staff relating to network facilities and workstations.
• Ensure workstation and network infrastructure is reliable and can handle the workloads. Analyze user support statistics and other data to implement appropriate measures. Direct performance tuning and capacity planning activities to enhance the performance of network resources. Monitor the preparation and analysis of statistics on network utilization and availability. Evaluate network technologies for potential acquisition and direct the evaluation of various hardware and software resources to identify strength, weaknesses, and potential benefits to the agency. Recommend and implement enhancements to network hardware, facilities, infrastructure, security, software, workstations, and equipment as needed to enhance performance and capability of the network and data management resources. Direct the performance of routine backup and archival of files stored on regional network systems. Develop and define disaster recovery responsibilities and procedures.
• As Team Leader, ensure that help desk resources provide responsive customer service for all regional data processing activities. Prepare training materials, and provide for user support. Oversee training, and user support activities of other regional network operation staff. Provide for the individual and group instruction in the use of available hardware, software, security, utilities, and related topics. Serve as contact for off-site locations to obtain clarification of problems and resolutions.
• Provide direction and coordination essential to ensuring efficient and effective operational services to customers. Maintain the integrity of the agency LAN and WAN environment, and ensure data assets are protected from unauthorized disclosure, compromise, or loss. Develop goals and objectives for the development and use of an efficient, secure, and cost-effective network. Assess future information requirements in order to develop long-range, comprehensive LAN/WAN plans. Participate in strategic and tactical planning. Monitor internal compliance with software licensing issues.
• Oversee implementation and maintenance of voice telecommunication systems for regional offices. Plans, designs, and implements improvements to the regional telecommunication systems. Direct or performs all activities associated with moving, adding, or changing telecommunication services.
• Advise, consult, and negotiate with Organizational Business Unit (Regional) customers in providing operation services and evaluating performance in meeting customer needs with automated solutions, consistent with DSHS, HHSC, and DIR plans, standards and guidelines. Provides leadership to internal and external teams / committees across the agency and HHS enterprise to ensure operations are coordinated, efficient, and meet service level objectives. Maintains up-to-date knowledge of other HHS agencies systems plans and negotiates sharing of resources to achieve operational objectives across agencies.
• Perform Team Leader duties of regional network operations for assigned team. Team Leader involvement includes, but is not limited to, participation in job classification, interview and selection, task assignment and monitoring, problem solving, coordination of team leave schedules, and managing projects. Includes participation in performance evaluations, encouraging and recommending appropriate training / development opportunities, making recommendations regarding disciplinary or reward actions, and providing accurate and timely feedback to employees.
• Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Benefits

• comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level