Network Operator 3 (Onsite in Research Triangle Park NC)

Research Triangle Institute - Durham, NC

Full-time

Durham, NC

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

The Network Operator 3 position at RTI International involves monitoring, troubleshooting, and maintaining the integrity of the Operations Network Infrastructure, including LAN, WAN, Wireless, and Telephony systems. This role is crucial for ensuring efficient network operations and involves a variety of tasks such as installation of new devices, managing service requests, and ensuring compliance with security measures. The position requires collaboration with various stakeholders and vendors to resolve network issues and implement new connectivity solutions.

Responsibilities

• Assist with the planning and design process of new network internet connectivity through the identification of technical requirements and continue until implementation.
• Oversee new and existing network equipment and troubleshoot computer networks.
• Identify alerts through monitoring tools and react to fault exposures per service level restoration timelines.
• Maintain LAN/WAN/Wireless/Telephony operations by working with network facility and hardware/software vendors to ensure timely problem resolution.
• Maintain and utilize network monitoring platforms to ensure the provision of data and identify/resolve security risk vulnerabilities.
• Monitor the operation of telecom network systems and proactively resolve network performance issues.
• Collect initial set of business requirements from Stakeholders to help define the scope of the project.
• Conduct research on network products, services, protocols, and standards to remain abreast of developments in the networking industry.
• Assist in validating the technical specifications necessary to help determine vendor product price quotes.
• Participate in Charter development for stakeholders and management.
• Research KB articles, historical Service Now tickets, perform technical analysis, coordinate site dispatches in response to break fix issues.
• Assist in the selection of best products that meet business needs and proper selection criteria. Recommend solutions and leverage available products to stakeholders and management.
• Work with project management, vendors, stakeholders, and management to complete specific projects.
• Manage time utilization to ensure that tasks are complete on or ahead of schedule, or that elevated impacts are escalated to project or GTS management.
• Install and configure hardware or software in accordance with manufacturers technical specifications and recommendations.
• Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
• Work with Security Operations to remediate security risks.

Requirements

• Bachelor's Degree and 3 years of Network experience or Master's degree and 1 year Network experience or Equivalent combination of education and experience.
• Cisco or equivalent certification (preferred).
• Proven experience with Ethernet (copper / fiber), IEEE cabling standards, TCP/IP, VLANs, ELANs, OSPF and BGP.
• Working knowledge of Cisco Wireless (Meraki and WLC) predictive site survey, deployment, configuration, maintenance, and troubleshooting.
• Working knowledge of Cisco 9000 series Cat Switches, routers, and Meraki wireless devices.
• Excellent knowledge of Telecommunication vendor services including circuits, DIDs, PRIs, long distance, 800#s.
• Excellent knowledge of ethernet, CAT 5, single and multi-mode fiber, IEEE cabling standards, TCP/IP, VLANs, ELANs and OSPF.
• Working knowledge of Zoom Telephony and Conferencing.
• Excellent knowledge of the Microsoft 365 Office Suite (Word, Excel, PowerPoint, Teams and Outlook).

Nice-to-haves

• Ability to manage multiple competing priorities.
• Ability to work well and collaborate with others.
• Ability to listen and communicate well both verbally and in writing.
• Ability to work independently and possess a self-starter mentality.
• Attention to detail and accuracy.
• Familiarity with Cisco Identity Services Engine (ISE).
• Familiarity with Cisco Telephony (Call Manager, Voice Mail and Analog / SIP Gateways).
• Basic working knowledge of Cisco IP Contact Center (IPCC).
• Working knowledge or basic experience maintaining firewalls in an enterprise environment (Palo Alto, F5 & Juniper preferred).
• Intermediate-level experience with AZURE or AWS networking.
• Ability to obtain up to Secret personal security clearances.
• Understanding of ITIL processes.
• Applied knowledge of or skills in installation, configuration, and implementation of data center and telecommunication services.
• General knowledge of or skills in project coordination. May also participate in projects as a team resource.
• General knowledge of or skills in interfacing with end users, vendors, and technical staff on plan-design-develop initiatives.
• Basic knowledge of planning, design and development of overall LAN/WAN architecture, network standards and standard operating procedures (SOPs).