Network and Security Technician

Digital Extremes•London, ON

1d•CA$55,000 - CA$65,000•Onsite

About The Position

Digital Extremes is seeking a Network and Security Technician to join our IT team in London, Ontario. If you thrive on solving complex technical challenges and contributing to a secure, high-availability service for millions of players, we encourage you to apply. Please note this is an onsite position at our London, Ontario studio.

Requirements

2 years of professional experience in a similar role.
Demonstrated knowledge of how core network and security protocols function (e.g., TCP/IP, DNS, DHCP, VPNs).
Familiarity with critical security systems, including Two-Factor Authentication (2FA) and Network and Security Monitoring platforms.
Excellent troubleshooting and analytical skills.

Nice To Haves

Completion of a program in network/systems administration is preferred.

Responsibilities

Provide comprehensive support for internal stakeholders regarding connectivity and security concerns.
Address and resolve incoming tickets pertaining to network performance and security systems.
Deliver technical guidance to staff for troubleshooting network-related obstacles.
Manage user accounts on a variety of network and security platforms: 2FA, remote access, wireless, voip, etc.
Engage in active monitoring of network and security platforms to uphold the integrity of our high-availability services.
Maintain a consistent onsite presence at our studio location.
Demonstrate superior interpersonal communication and the capacity to manage diverse priorities in a rapid-deployment setting.
Other responsibilities as assigned.