Network and Security Technician

Digital ExtremesLondon, ON
CA$55,000 - CA$65,000Onsite

About The Position

Digital Extremes is seeking a Network and Security Technician to join our IT team in London, Ontario. If you thrive on solving complex technical challenges and contributing to a secure, high-availability service for millions of players, we encourage you to apply. Please note this is an onsite position at our London, Ontario studio.

Requirements

  • 2 years of professional experience in a similar role.
  • Demonstrated knowledge of how core network and security protocols function (e.g., TCP/IP, DNS, DHCP, VPNs).
  • Familiarity with critical security systems, including Two-Factor Authentication (2FA) and Network and Security Monitoring platforms.
  • Excellent troubleshooting and analytical skills.

Nice To Haves

  • Completion of a program in network/systems administration is preferred.

Responsibilities

  • Provide comprehensive support for internal stakeholders regarding connectivity and security concerns.
  • Address and resolve incoming tickets pertaining to network performance and security systems.
  • Deliver technical guidance to staff for troubleshooting network-related obstacles.
  • Manage user accounts on a variety of network and security platforms: 2FA, remote access, wireless, voip, etc.
  • Engage in active monitoring of network and security platforms to uphold the integrity of our high-availability services.
  • Maintain a consistent onsite presence at our studio location.
  • Demonstrate superior interpersonal communication and the capacity to manage diverse priorities in a rapid-deployment setting.
  • Other responsibilities as assigned.

Benefits

  • competitive compensation
  • industry-leading benefits
  • flexible work arrangements
  • opportunities to grow your career
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