Navigator Community Engagement Parkland

Metrocare Services - Dallas, TX

Full-time - Entry Level

Dallas, TX

Ambulatory Health Care Services

About the position

The Community Engagement Navigator at Metrocare Services plays a crucial role in supporting individuals with developmental or mental health challenges during their transition from inpatient care to community services. This position focuses on ensuring a seamless transition by coordinating care activities, engaging with clients, and addressing barriers to social determinants of health. The Navigator works collaboratively with various stakeholders to provide comprehensive support and promote access to necessary services, all while adhering to trauma-informed care principles.

Responsibilities

• Assess consumer needs in the preliminary screening process
• Outreach and engagement for individuals stepping down from a higher level of care
• Transport individuals to appointments as needed
• Transport individuals to their discharge address as needed
• Assistance with scheduling and completing all internal provider appointments
• Assistance to meet needs impacting social drivers of health including housing, food, clothing, transportation, employment and academic needs
• Interacting with other team members to provide comprehensive and timely assistance in resolving issues that are barriers to the consumer receiving services
• Coordination with internal and external providers to ensure a holistic approach to care that considers all areas of an individuals life, the individuals wants and goals and all treatment interventions
• Documenting services in the electronic health record within 24 hours after services have occurred
• Assists with completing financials while out in the community
• Monitors consumer needs until a warm handoff can be made between the Community Engagement Navigator and the assigned Care Coordinator
• Assists inpatient facilities, including emergency departments, behavioral health hospitals, state hospitals, residential treatment facilities and the criminal justice system, in continuity of care arrangements for consumer referred to Metrocare
• Coordinates with inpatient treatment team, setting up, and ensuring a consumer receives his/her psychiatric assessment, intake and/or hospital follow up appointment(s)
• Be accessible for referrals and communication through our electronic health applications, by phone and email to provide a timely and comprehensive response
• Serves as a liaison between hospitals and Dallas Metrocare Services
• Interacting with other team members to provide comprehensive and timely assistance in resolving issues that are barriers to the consumer receiving services
• Provide assistance to consumers in making appointments and obtaining supports necessary to keep appointments
• Facilitate communication between providers within a schedule that meets outlined timeframes
• Develop close working relationships with internal and external community referral resources
• Maintain confidentiality of information concerning consumers and family members
• Attends and participates in all scheduled team meetings
• Contribute to team knowledge and understanding of each consumer
• Assists the business, clinical, medical and nursing staff by reporting consumer needs, services and any potential barriers to care
• Assist clients in linking with resources and a system of natural supports
• Assists individuals in adjusting to new environments
• Completes paperwork requirements and maintains quality, up-to-date clinical records
• Documents any clinical or support services within 24 business hours of providing the service
• Documentation requirements will include Release of Information and Consents to expedite the transition of care
• Works with family members/support system to gain support in everyones success
• Is knowledgeable about and remains in compliance with internal and external policies, procedures, regulations, and standards, including, for example, all Metrocare policies and procedures and Quality Assurance Plan, all applicable regulatory standards
• Performs other duties as assigned.

Requirements

• Bachelor's Degree in Social Work or related field
• Minimum of one (1) year clinical experience in a mental health, substance use treatment, or social services setting
• Knowledge of trauma-informed theories, principles, and practices
• Knowledge of racial equity and racial justice in the context of behavioral health services
• Strong analytical skills and problem-solving abilities
• Excellent written and verbal communication skills
• Proficient in Microsoft Word, Excel, and Outlook; experience with an EMR system is a plus
• Strong interpersonal and engagement skills
• Strong organizational and time-management skills

Nice-to-haves

• Bilingual English/Spanish
• Experience with trauma-informed services preferred
• Knowledge of recovery support systems and 12-Step programs

Benefits

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid holidays
• Retirement plan
• Vision insurance
• Professional Development Allowance up to $1500 per year
• Bilingual Stipend up to 6% of the base salary