National CRM Product Specialist, EMPOWER Pacemaker

Boston Scientific - Maple Grove, MN

Full-time - Mid Level

Remote - Maple Grove, MN

Miscellaneous Manufacturing

About the position

The National CRM Product Specialist for EMPOWER Pacemaker at Boston Scientific is responsible for educating healthcare providers about the leadless CRM portfolio, maximizing product adoption, and providing clinical expertise and training to both field personnel and healthcare professionals. This role involves coordinating educational programs, delivering training, and serving as a therapy expert in the field, ensuring effective communication and collaboration with various stakeholders.

Responsibilities

• Educate healthcare providers about product indications and maximize adoption of the leadless CRM portfolio through education.
• Provide clinical expertise and training to field personnel and both current and new healthcare provider customers.
• Understand and train to the Quality Document: EMPOWER Leadless Pacemaker Physician Training Program.
• Offer technical support based on instructions for use and trial protocols.
• Assist in education and training activities for physicians, support staff, and personnel.
• Serve as a therapy expert on SICD and Leadless Pacemaker products, device implantation, patient indications, selection, reimbursement, and programming.
• Educate physicians, nurses, educators, and other healthcare providers on patient selection and indications for therapy.
• Coordinate and deliver programs and resources to expand the market and improve therapy access.
• Oversee local field education and training, including simulated procedures, device follow-ups, and troubleshooting.
• Coordinate and deliver education via multiple modalities; live and virtual.
• Liaise with marketing for technology improvements and next generation needs.
• Strong collaboration with a variety of stakeholders in the leadless pacemaker space for training evolution and adaptation.

Requirements

• Comprehensive ability to analyze and evaluate technologically complex devices.
• Effective collaboration, teamwork, and communication skills.
• Comfort navigating new professional environments, including labs and hospitals.
• Flexibility for unanticipated travel needs for expertise and case coverage.
• Ability to lead and influence customers.
• Ability to prepare and present written and verbal communications effectively.
• Thorough familiarity with BSC policies, operations, and procedures.
• Business travel up to 70%.
• Verification that you meet all vendor credentialing requirements.

Nice-to-haves

• 3-5 years of clinical medical device experience, specifically with CRM products.
• Bachelor's degree in a relevant technical field or equivalent/related experience.
• Strong knowledge of the Subcutaneous ICD therapy and implant.
• Professional training/education experience.
• Previous leadless pacemaker experience.
• Demonstrated business acumen.

Benefits

• Access to the latest tools, information, and training to advance skills and career.
• Support in progressing career ambitions.