Fujifilm - Richmond, VA

posted about 1 month ago

Full-time - Mid Level
Richmond, VA
Machinery Manufacturing

About the position

The National Account Project Manager at Fujifilm plays a crucial role in the customer support team, focusing on coordinating store-level project plans, including major equipment installations, store remodels, and preventative maintenance scheduling. This position is responsible for monitoring account equipment inventory and service trends while building long-term relationships with account staff and supporting sales by identifying service revenue opportunities.

Responsibilities

  • Maintain positive, long-term relationships with key account leadership.
  • Work with internal and external project teams on equipment configuration, installations, store changes, and remodels.
  • Conduct financial analysis of costs and revenues for maintenance and repair, lease payments, and third-party payments.
  • Investigate invoice disputes and coordinate with internal and external teams on resolution.
  • Provide contract revenue estimates for budget planning.
  • Report to Fujifilm management on installed equipment, forecasting, and end-of-life equipment disposition.
  • Analyze equipment operation and performance, developing action plans to address issues.
  • Create reports including inventory, consumable data, store sales data, and store regions.
  • Collaborate with project teams on equipment rollouts and new process documentation.
  • Attend meetings and conference calls to support account activity.
  • Travel to store locations to evaluate equipment and operations, providing input on improvement opportunities.
  • Perform other duties as assigned by management.

Requirements

  • 5+ years of experience in operational support in the service repair industry.
  • Working knowledge of Astea Service Alliance is a plus.
  • Exceptional organization, prioritization, multi-tasking, and time management skills.
  • Proficient in Microsoft Office applications - Word, Excel, and PowerPoint.
  • Knowledge of Excel pivot tables and macros is a plus.
  • Strong problem-solving and analytical skills.
  • Detail-oriented with excellent customer service skills.
  • Excellent communication skills (both verbal and written).

Nice-to-haves

  • Bachelor's degree in business or equivalent experience.
  • Basic knowledge of finance and accounting and billing.
  • Experience in shipping and logistics.
  • Experience in purchase ordering and procurement.

Benefits

  • Medical, Dental, Vision
  • Life Insurance
  • 401k
  • Paid Time Off
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