Museum Store Retail Key Holder

Country Music Foundation•Nashville, TN

11h•Onsite

About The Position

The Museum Store Key Holder is responsible for preparing store registers for the day and leading a team of Sales Associates. This role involves engaging with customers, selling merchandise, and informing guests about product features and information about the Country Music Hall of Fame (CMHOF) and its exhibits. The retail department includes three independent retail locations and an art gallery within the museum building, generating vital operating revenue through sales of goods.

Requirements

High School graduate
1 - 2 years’ retail experience
Ability to multi-task and problem solve
Upbeat and energetic
Weekend and evening availability
Demonstrates empathy and a sense of ownership, actively striving to make another's experience better
Strong communication skills (oral, written and presentation)
Hands-on, initiator, and hard worker
High performer, driven through self-motivation and agility
Detail-oriented
A team player
Ethical, honest and accountable
Punctuality and reliability
Ability to uphold a strong attendance record
Must be able to work a flexible schedule including weekends, evenings and some holidays
Standing required for almost entire work shift
Bend, lift, open, and move product up to 50 pounds as needed

Nice To Haves

Strong customer service skills
Outgoing and friendly personality
Knowledge of country music a plus
College degree or college courses in a related field a plus
1 – 2 year’s supervisory experience in a retail environment a plus

Responsibilities

Bring positive recognition to CMHOF’s brand through professionalism, enthusiastic attitude and effective communication.
Open/close the store and start preparations for the day, including change orders prior to store opening.
Assist cashiers in periods of high customer volume.
Complete daily opening and closing procedures with accuracy, including bank deposits.
Maintain a tidy and organized store.
Show leadership on sales floor, assisting the team and directing in times of need.
Provide customer-focused service; welcome customers to the store and assist them with requests.
Perform daily activities and tasks assigned by Store Management.
Protect the security of cash, inventory, and other assets according to company guidelines and directives.
Assist Management in execution of daily tasks and to maximize sales.
Demonstrate an in-depth knowledge of the merchandise and develop product knowledge among selling staff.
Ability to think and react in a high-energy, fast-paced environment.
Maintain a "team-oriented" outlook.
Innate sense of responsibility and accountability.
Be aware of daily sales goals and encourage team to meet them.
Communicate goals, procedures and customer service guidelines to Sales Associates.
Assure store is fully stocked and advise when inventory is running low.
Ability to perform other tasks as assigned from time to time by Store Management without hesitation.
Learn and disseminate information about Country Music Hall of Fame and Museum exhibits and programs.

Benefits

Medical, Dental, Vision, Life Insurance Options
Competitive Pay
Paid Vacation and Sick Days
Paid Floating Holidays (2)
Time and a Half Holiday Pay
401(K) with Up to 3% Employer Match
Employee Assistance Program (Free Counseling and Legal Services)
Eligibility for Public Service Student Loan Forgiveness
FREE 24/7 Downtown Parking and Transit Benefits
Continuing Professional Offerings
Complimentary Museum Admission (For Yourself, Family, and Friends)
Reciprocal Partnerships with Local Venues (The Nashville Zoo, Dollywood Theme & Water Parks, National Museum of African American Music, tours at The Opry and The Ryman Auditorium, and more)
Up to 25% Discount in Retail Stores and Onsite Restaurant Venues
Opportunities to Attend Exhibit Openings, Concerts and Special Events
Employee Engagement Activities and Opportunities
FSA and Dependent Care Options
Volunteering and Community Engagement Opportunities