Equity Residential-posted 18 days ago
$38 - $47/Yr
Full-time • Manager
Emeryville, CA
1,001-5,000 employees
Real Estate

At Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration. How We Deliver A Winning Performance: Question Authority Walk the TalkShare KnowledgeListen, not just HearSee the Glass Half FullTake Educated RisksEnjoy the RideShare the SpotlightDo the Right ThingTest Your Limits We Care About Your Total Wellbeing: Physical Wellbeing: Medical, dental, and vision care Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefitsFinancial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive CompensationCommunity Wellbeing: Paid Community Service HoursCareer Wellbeing: Leadership DevelopmentLearn more about our Total Wellbeing program here. What You'll Be Doing:This position will be responsible for two or more Equity Residential apartment communities, which may be garden-style or high-rise and is accountable for delivering on our resident commitments of exceptional move-in, total satisfaction, express service, and personal attention. The Multisite Maintenance Manager leads all aspects of the property's hands-on maintenance, including overall inspection, repairs and scheduled maintenance of apartments and other interior/exterior areas. He/she is a working supervisor and directs a team of service professionals to ensure the community is in excellent condition at all times for our residents. This position will oversee the general maintenance function and service staff by managing service requests, delegating tasks, supervising and directing the work of the department. The Multisite Maintenance Manager is instrumental in helping Equity Residential deliver on its brand promise by delivering superior customer service and exemplifying professionalism at all times.

  • Partners with the Community Manager to accomplish the property objectives
  • Ensures that the service staff is performing to Equity standards and resident service requests are handled in a prompt, courteous and efficient manner ensuring our residents receive personal attention, express service, resulting in total satisfaction.
  • Effectively delivers on our commitments to our residents at all times.
  • Maintains open and clear communication with Property Manager, on-site staff and residents.
  • Assists service staff in the performance of their duties as needed.
  • Prepares or assists in preparing all market-ready apartments.
  • Ensuring compliance with OSHA and other safety requirements
  • Works along with the general service staff to maintain grounds and common areas and keeping them free of trash, debris and, if applicable, snow.
  • Performs on-call emergency service as required.
  • Orders and controls maintenance inventory.
  • Completes regular community inspections
  • Performs various scheduled maintenance functions.
  • Monitors the maintenance and up-keep of all mechanical equipment on the community
  • Prepares weekly/monthly status reports for the Property Manager.
  • Is knowledgeable of federal and state apartment housing laws, as well as internal policies, initiatives and systems regarding maintenance.
  • Attends and participates in training programs as required.
  • Represents the Company in a professional manner at all times.
  • Consistently maintains a professional, courteous attitude when dealing with residents, coworkers and the general public.
  • Performs other duties as assigned.
  • Hands-on general service maintenance experience required.
  • Residential or commercial property management, hospitality, or retail experience required.
  • EPA Section 608 Type I and Type II or Universal certification must be obtained within 90days of hire if required based on the needs of the community.
  • High School diploma or equivalent
  • A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role.
  • Computer literacy, and must be able to effectively communicate both orally and in writing in English for all work-related purposes
  • Ability to troubleshoot and repair plumbing, electrical, appliances, HVAC equipment (if applicable), and perform interior repairs and painting required.
  • Must be able to work any assigned shift, including weekends. Shifts may change according to business needs.
  • Must be able to respond to emergencies after normal business hours and on weekends when assigned on-call responsibilities; a telephone number where you can be reached after-hours must be provided to your manager.
  • Certified Pool Operator (CPO required in Georgia, Florida, Los Angeles, and North Carolina)
  • Ability to perform numerous physical activities that require considerable use of your hands, arms and legs and moving your whole body, including prolonged or repeated standing, walking, climbing, sweeping, stooping, kneeling, shoveling, crouching, lifting and handling of materials.
  • Frequent lifting, grasping and carrying materials and equipment up to 50 lbs.
  • Service team employees, with limited exceptions, are required to use their own smartphone to perform certain aspects of their job. The device must have updated software and must be password-protected and compliant with in-house security systems and operations software.
  • Managerial experience
  • Medical, dental, and vision care
  • 9 paid holidays, annual vacation time, paid sick leave, new parent benefits
  • 401(k) Retirement Savings Plan
  • Rent Discounts
  • Paid Community Service Hours
  • Leadership Development
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