Multi-Site Cafe Manager

Nossa Familia Coffee•Portland, OR

1d•Onsite

About The Position

Nossa Familia Coffee is looking for people to join our team! Located in Portland, Oregon, we operate in an area rich with coffee roasters. We are very proud to be Oregon's first Certified B Corporation coffee roaster. We take our commitment to sustainability, social responsibility, and environmental stewardship seriously. We are truly farm-direct. We hire people who believe in and want to work with us to further our purpose: to deliver delicious farm-direct coffee and create positive relationships locally and globally. Our standout team is essential in our goals to create a great coffee company that helps make the world a better place. Nossa Familia Coffee is an equal opportunity employer who celebrates diversity and is committed to creating an inclusive environment for all employees to learn and grow. We seek a diverse team and place high value on positive, hard-working individuals who may not fit the coffee stereotype. If you think you won't fit in, we challenge you to reconsider; if you lack any of the listed experience below, but you have life experience that you believe substitutes, we urge you to apply and highlight that. There are many ways to achieve experience and become adept in all items listed below—please call out your varied life experiences and apply those to the requirements listed below.

Requirements

Food Handler's Card (or to be obtained within 3 days of hire)
Passion for specialty coffee and a genuine curiosity to continue learning about the industry.
Ideal candidates have demonstrated engagement in the specialty coffee community through experience operating or managing a specialty coffee café, attending industry events or conferences, or regularly participating in specialty coffee culture and experiences
2+ years of management experience required; experience leading teams in food service, hospitality, or multi-unit retail operations is preferred.
Experience with labor management, schedule writing, cash handling procedures, and accountability for sales performance.
Experience managing inventory, placing accurate and timely orders, and coordinating with vendors to support smooth operations across multiple locations.
Strong organizational skills, sound judgment, and the ability to balance floor leadership with administrative responsibilities.

Nice To Haves

Specialty coffee and barista experience, including the ability to coach beverage quality and uphold high coffee standards; latte art experience preferred.
Driver’s license and clean driving record may be necessary.
Note, there is limited parking at our locations--applicants are encouraged to bike commute or use public transit.

Responsibilities

Lead day-to-day operations across multiple cafe locations, currently two, with accountability for labor, scheduling, cash handling, sales performance, and overall operational execution.
Maintain a regular floor presence of approximately 10 hours per week across both locations to support service, observe operations firsthand, and coach baristas and shift leads in real time.
Maintain a physical presence across both cafes each week. More than 80% of the job’s duties should be performed at one of the two cafes.
Manage labor performance across locations by aligning staffing levels and deployment with business needs, service standards, and financial goals.
Build and oversee schedules for multiple cafes, ensuring effective coverage, strong service execution, and efficient use of labor.
Oversee cash handling, deposits, and financial controls across assigned locations, ensuring accuracy, compliance, and consistency.
Own sales performance across both cafes by monitoring results, identifying trends, and leading initiatives that improve revenue, efficiency, and guest experience.
Hire, onboard, train, and develop team members to Nossa Familia standards in beverage quality, hospitality, cleanliness, and operational consistency.
Coach and hold baristas and shift leads accountable while fostering a positive, inclusive, and high-performing team culture.
Maintain high standards for specialty coffee execution, food quality, customer service, and cafe presentation at every location.
Support inventory, ordering, and vendor coordination to keep each cafe stocked, organized, and operating efficiently.
Use reporting, customer feedback, and day-to-day observations to identify opportunities, solve problems, and drive continuous improvement across locations.
Advance company goals related to sustainability, waste reduction, and operational excellence.
Travel between assigned cafe locations and maintain flexibility to work varied days and hours as business needs require.
Able to lift 50lbs infrequently, bend, reach, walk, and remain standing and stationary for extended periods of time.

Benefits

75% covered health insurance for employees working 25+ hours/week
Pre-tax dental insurance for employees working 25+ hours/week
Supplemental insurance for employees working 25+ hours/week
Paid parental leave for employees working 25+ hours/week
401k retirement plan with company match for all non-seasonal, non-temporary employees
Long-term disability benefits for employees who work 25 hours/week or more
PTO
Paid holidays
Paid volunteer hours
Free coffee
5-week paid sabbatical for every 5 years of employment