Multi-Site Cafe Manager

Nossa Familia Coffee•Portland, OR

5d•$64,800 - $67,400•Onsite

About The Position

Nossa Familia Coffee is seeking a motivated, self-directed leader passionate about coffee, hospitality, and building strong teams to manage multiple cafe locations. This role requires a strong operational mindset, comfort balancing hands-on leadership with administrative and financial responsibilities, and the ability to lead by example as a competent barista coach. The ideal candidate will be excited to advance company goals related to sustainability, waste reduction, and operational excellence, aligning with Nossa Familia's Purpose and Core Values as Oregon's first Certified B Corporation coffee roaster.

Requirements

Food Handler's Card (or to be obtained within 3 days of hire)
Passion for and/or interest in specialty coffee, ideal applicants are curious and excited about learning more about specialty coffee.
2+ years of management experience required; experience leading teams in food service, hospitality, or multi-unit retail operations is preferred.
Experience with labor management, schedule writing, cash handling procedures, and accountability for sales performance.
Experience managing inventory, placing accurate and timely orders, and coordinating with vendors to support smooth operations across multiple locations.
Strong organizational skills, sound judgment, and the ability to balance floor leadership with administrative responsibilities.

Nice To Haves

Specialty coffee and barista experience, including the ability to coach beverage quality and uphold high coffee standards; latte art experience preferred.
Driver’s license and clean driving record may be necessary.

Responsibilities

Lead day-to-day operations across multiple cafe locations, currently two, with accountability for labor, scheduling, cash handling, sales performance, and overall operational execution.
Maintain a regular floor presence of approximately 10 hours per week across both locations to support service, observe operations firsthand, and coach baristas and shift leads in real time.
Maintain a physical presence across both cafes each week. More than 80% of the job’s duties should be performed at one of the two cafes.
Manage labor performance across locations by aligning staffing levels and deployment with business needs, service standards, and financial goals.
Build and oversee schedules for multiple cafes, ensuring effective coverage, strong service execution, and efficient use of labor.
Oversee cash handling, deposits, and financial controls across assigned locations, ensuring accuracy, compliance, and consistency.
Own sales performance across both cafes by monitoring results, identifying trends, and leading initiatives that improve revenue, efficiency, and guest experience.
Hire, onboard, train, and develop team members to Nossa Familia standards in beverage quality, hospitality, cleanliness, and operational consistency.
Coach and hold baristas and shift leads accountable while fostering a positive, inclusive, and high-performing team culture.
Maintain high standards for specialty coffee execution, food quality, customer service, and cafe presentation at every location.
Support inventory, ordering, and vendor coordination to keep each cafe stocked, organized, and operating efficiently.
Use reporting, customer feedback, and day-to-day observations to identify opportunities, solve problems, and drive continuous improvement across locations.
Advance company goals related to sustainability, waste reduction, and operational excellence.
Travel between assigned cafe locations and maintain flexibility to work varied days and hours as business needs require.

Benefits

75% covered health insurance for employees working 25+ hours/week
Pre-tax dental insurance for employees working 25+ hours/week
Supplemental insurance for employees working 25+ hours/week
Paid parental leave for employees working 25+ hours/week
401k retirement plan with company match for all non-seasonal, non-temporary employees
Long-term disability benefits for employees who work 25 hours/week or more
PTO for all employees
Paid holidays for all employees
Paid volunteer hours for all employees
Free coffee for all employees
5-week paid sabbatical for every 5 years of employment for all employees