About The Position
Generation is a global nonprofit organization dedicated to changing lives through employment by supporting adults in achieving economic mobility. They achieve this by training and placing adult learners into careers that might otherwise be inaccessible, collaborating with governments, employers, and other system actors. Generation also conducts research and shares data insights on global workforce transition topics. Since its launch in 2015, the Generation network has served over 100,000 graduates and partnered with more than 11,000 employers across 46 professions and 17 countries. The organization highlights significant success rates in placing unemployed individuals into jobs related to their training, with graduates earning substantially more than their previous incomes. The typical Generation graduate has a secondary school background, with a significant portion being female, having dependents, and identifying with underrepresented communities.
Requirements
- 5+ years of experience in programme management, operations, or project coordination, ideally within international development, skilling-to-employment, workforce development, or education sectors.
- Proven track record of managing multi-country or multi-site programmes, with demonstrated ability to coordinate remote teams, navigate cross-border complexities, and maintain quality standards across diverse contexts.
- Strong project management skills with experience managing complex workflows, multiple stakeholders, and tight deadlines.
- Comfortable using project management tools (Asana, Trello, Monday.com) and data systems (Salesforce, Google Workspace).
- Experience driving high performance in a remote setting across dispersed geographies with strong coaching skills.
- Excellent written and verbal communication skills, with demonstrated ability to produce high-quality funder reports, strategic briefs, and stakeholder updates.
- Comfort with ambiguity and rapid iteration.
- Strong problem-solving orientation with a bias toward action.
- Ability to identify bottlenecks, test solutions, and scale what works.
Nice To Haves
- Experience working across West or East African markets, with familiarity with the regulatory, cultural, and operational nuances of Nigeria, Kenya, Ethiopia, or similar contexts.
- Prior experience in digital skilling, remote work programmes, gig economy initiatives, or tech-enabled employment programmes.
- Familiarity with Generation's methodology or experience working with outcomes-focused, employment-first skilling programmes.
- Experience managing relationships with employer engagement, learner mobilisation, or placement functions within skilling or employment programmes.
Responsibilities
- Own the end-to-end delivery of multi-country cohorts across satellite markets, ensuring Generation methodology is faithfully implemented, and quality standards are maintained.
- Oversee local partnership development, Training Service Partner (TSP) relationship management, safeguarding compliance, and in-country Generation representation.
- Develop and manage the multi-country programme calendar, balancing cohort launches across multiple geographies with shared functional resources.
- Coordinate with the Head of Programs/Program Director to draw on functional resources from the Generation Direct Delivery team.
- Design and refine the multi-country operating model based on lessons learned, testing approaches to address key bottlenecks including dispersed mobilization, developing local partnerships, localized infrastructure support, cross-border payments, and harmonized data systems.
- Manage In-country Coordinators/teams in each satellite market (Nigeria, Ethiopia), setting clear expectations and providing performance management.
- Support In-country Coordinators to identify and manage Training Service Providers (TSPs) within their satellite markets, holding TSPs accountable for delivery quality, learner support, and outcome achievement.
- Navigate and resolve operational challenges unique to multi-country delivery, including cross border learner stipend payments, compliance with local labour and safeguarding regulations, device and connectivity support for remote learners, and harmonized data tracking.
- Liaise with Global Finance, Global HR, and the Digital team to implement scalable solutions for cross-border payments and multi-country safeguarding protocols.
- Develop contingency plans for country-specific risks including political instability, regulatory shifts, currency volatility, and partner non-performance.
- Support in the design of partnership and market entry and scale up strategy of multi-country program delivery.
- Identify and cultivate strategic partnerships in satellite markets to support multi-country programme delivery.
- Support In-country Coordinators to represent Generation at local stakeholder convenings, government forums, and employer roundtables.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
