MotorClothes/Merchandise Manager - Huntington Beach Harley-Davidson

About the position

The MotorClothes/Merchandise Manager is responsible for managing employees and operations of the MotorClothes/Merchandise Department. This includes coordinating sales promotions and advertising, ensuring a premium customer experience, and maintaining productivity and sales margins within the department. The role requires effective management practices to contribute to acceptable levels of gross and net profit while providing excellent customer service.

Responsibilities

• Set-up and maintain a smooth running, efficient, appealing retail environment for the MotorClothes/Merchandise department.
• Ensure MotorClothes/Merchandise personnel are well trained and available when needed.
• Review all stock orders to ensure a fast-moving balanced inventory of MotorClothes/Merchandise.
• Coordinate orders with P&A manager.
• Maintain sufficient quantities of stock to support demand and acceptable inventory turn ratio.
• Follow procedures for ordering, receiving, logging into inventory, displaying, selling and restocking all merchandise.
• Attend dealer show semi-annually.
• Purchase product assortments, gauge stock movement, and devise promotions, when necessary.
• Design displays for merchandise that are appealing to customers.
• Ensure employees keep all merchandise and displays clean, well dusted, and appealing to customers.
• Regulate seasonal promotions and coordinate them with other departments.
• Assist staff when needed.
• Become familiar and efficient with all phases of the computer systems required for MotorClothes/Merchandise management.
• Supervise and maintain an accurate up-to-date inventory management & control system.
• Complete markdowns as recommended by the MotorClothes/Merchandise Director.
• Keep 12-month non-moving inventory at industry benchmarks.
• Employ sound management practices to ensure acceptable levels of gross & net profit.
• Hiring, training, motivating, counseling and monitoring the performance of all MotorClothes/Merchandise staff.
• Maximize return on investment of MotorClothes/Merchandise inventory.
• Grow the volume of MotorClothes/Merchandise sales.
• Maintain budgeted revenue and expense objectives.
• Develop advertising sales and promotional campaigns for merchandise.
• Communicate regularly with the Harley-Davidson Motor Company regarding policies and product availability.
• Benchmark other retailers to determine 'best practice' standards.
• Organize and stage fashion shows and other events to sell merchandise.
• Provide reports to Dealer Principal, General Manager, or MotorClothes/Merchandise Director as requested.
• Complete daily, weekly, monthly, semi-annually and annual tasks.
• Develop monthly and annual objectives for the department.
• Attend training sessions to keep current with merchandising trends & inventory control issues.
• Provide excellent customer service to all of the dealership's customers.
• Greet customers immediately, in a courteous and friendly manner.
• Handle telephone transactions quickly and courteously.
• Point out any sales, specials, or new merchandise to customers.
• Assist customers with their selection of merchandise.
• Follow the Premium Checkout Process when invoicing.
• Notify customers when special orders or back-ordered items are received.
• Handle customer complaints according to dealership policy.
• Make introductions to other departments to ensure cross selling of products.
• Attend training sessions as requested.
• Work with the Marketing Director and Event Coordinator to assist planning and executing promotions.
• Establish departmental work schedule and job assignments for all MotorClothes/Merchandise personnel.
• Manage employee performance and maintain records of all disciplinary action.
• Provide training for all MotorClothes/Merchandise employees.

Requirements

• Strong leadership skills.
• Strong sales and sales management skills.
• Experience with retail sales and inventory management.
• Previous experience in developing and coaching a high performance sales team.
• Prefer knowledge and experience with servicing of Harley-Davidson General Merchandise.
• Experience with Point-of-Sale and Parts & Service management computer software.

Benefits

• Commission-based pay structure.
• Training sessions at Harley-Davidson University.