Mortgage Sales Manager

Dow Credit Union•Midland, MI

About The Position

Dow Credit Union is seeking a results-driven, member-focused Mortgage Sales Manager to lead and grow our residential mortgage sales function. This is a unique opportunity for a producing sales leader ("player-coach") who is passionate about developing high-performing teams, building strong community relationships, and delivering exceptional member experiences. This position earns a competitive minimum starting annual salary of $98k. We provide terrific benefits, including quarterly and annual incentives, medical, dental, vision, a 401(k) plan, paid holidays, and paid time off (PTO).

Requirements

5–8 years of progressive mortgage lending experience
Demonstrated leadership experience in a sales-driven environment preferred
Strong knowledge of mortgage products, processes, and regulations
Proven ability to coach and develop team members to achieve results
Strong sales, business development, and relationship-building skills
Ability to analyze performance metrics and drive strategy
NMLS registration required (SAFE Act compliant)

Nice To Haves

Experience with Encompass LOS preferred

Responsibilities

Lead & Develop a High-Performing Team: Recruit, hire, coach, and develop Mortgage Loan Officers (MLOs) and support staff. Set clear expectations and drive accountability for performance, service, and activity goals. Provide ongoing coaching through pipeline reviews, one-on-ones, and performance discussions.
Drive Mortgage Growth: Execute a proactive business development strategy to grow mortgage volume. Build and maintain relationships with realtors, builders, financial advisors, and other referral partners. Coach team members on pipeline management, referral generation, and conversion effectiveness.
Serve as a Producing Leader: Dedicate approximately 20–25% of time to personal loan origination. Maintain an active pipeline and contribute directly to production goals. Serve as the primary originator for Dow Credit Union employee mortgage and HELOC requests.
Strengthen Performance & Quality: Monitor production, pipeline activity, conversion rates, and overall team performance. Conduct call reviews and application quality monitoring to drive consistency and compliance. Implement targeted coaching and corrective action when needed.
Support Strategic Growth & Operations: Partner with leadership on product development, pricing, and competitive positioning. Collaborate cross-functionally with Compliance, Risk, Marketing, Processing, and Consumer Lending. Ensure efficient, compliant, and member-focused mortgage processes.
Engage in the Community: Represent the credit union at community events, networking opportunities, and financial education initiatives. Build brand visibility and support referral growth in the local market.