Mortgage Operations Manager I (Safe Act)

$60,890 - $101,483/Yr

M&T Bank - Williamsville, NY

Full-time - Manager

Hybrid - Williamsville, NY

1-10 employees

Credit Intermediation and Related Activities

About the position

This position is responsible for the management, planning, and coordination of the assigned Mortgage/Consumer Lending unit, which consists of approximately 10 employees, either directly or indirectly. The role requires providing technical, functional, and operational expertise in department work policies and procedures. The manager will make recommendations concerning staffing, performance appraisals, promotions, salary recommendations, and terminations.

Responsibilities

• Responsible for the planning, leadership, problem resolution, analysis, and reporting for the assigned Mortgage/Consumer Lending unit.
• Ensure that the unit managed is adequately staffed and personnel are trained.
• Review and recommend new methods and procedures to make daily operations more efficient.
• Provide recommendations for department policy changes and create new unit policy and procedures.
• Consult and communicate with operations staff.
• Provide input to tactical planning and short-term initiatives.
• Responsible for unit contingency planning and regulatory compliance.
• Participate in projects at the department level.
• Support the annual Budget process and maintain responsibility for expense control.
• Make recommendations concerning staffing, performance appraisals, promotions, salary recommendations, and terminations.
• Administer Human Resource recommended actions and oversee training and development of direct reports.
• Interview prospective employees and make recommendations for hire.

Requirements

• Bachelor's Degree or four to five years of relevant work experience in lieu of a degree.
• Minimum three years of operations experience.
• Minimum three years of supervisory experience.
• SAFE Act registration required.

Nice-to-haves

• Master's degree

Benefits

• Competitive and market-informed pay based on knowledge, skills, and experience.