Mortgage Loan Services Manager

Old National Bank•Evansville, IN

3d•Onsite

About The Position

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Requirements

Bachelor’s Degree in a business-related field or equivalent work experience
5 or more years of previous mortgage experience including an in-depth knowledge of regulatory requirements for loan disclosures and all mortgage documents.
3 or more years of supervisory experience
Current knowledge of secondary market guidelines, along with FHA & VA guidelines.

Nice To Haves

Develops Talent Continuously evaluates talent within business area and is quick to take action to remove barriers and close talent gaps through effective feedback and coaching, cultivating an environment of trust and development.
Provides ongoing education and training based on regulatory or system changes and any compliance/audit findings to all team members.
Promotes Change Proactively identifies areas that need improvement and initiates innovative solutions across all areas.
Ensures regulatory and system changes are thoroughly tested, implemented, and trained.
Allocates resources and direction to make change happen while mitigating risk.
Makes Decisions & Solves Problems Identifies and evaluates problems and recommends workable solutions in collaboration with other mortgage groups.
Performs root cause analysis of issues to find permanent solutions.
Develops solutions and makes sound business decisions based on a blend of analysis, experience, wisdom, and judgment while considering organizational and business realities.

Responsibilities

Leads teams that handle mortgage loan disclosures, redisclosures, and opening services, ensuring compliance with regulatory requirements, secondary market requirements, and internal guidelines.
Manages appraisal processes and works closely with internal Risk and Compliance to maintain accuracy and mitigate risks.
Develops skilled and effective team members through ongoing coaching and training.
Monitors all Disclosure/Redisclosure pipelines to ensure ongoing compliance with applicable regulations including TRID, Reg B, RESPA, and HMDA.
Reviews potential change of circumstances scenarios to determine if the requirements have been met to redisclose, in order to minimize losses through unnecessary tolerance cures.
Reviews disclosures sent by team for accuracy and compliance with federal and state regulations.
Offers ongoing mentoring, coaching, and training.
Partners with department leaders to identify and implement solutions to any disclosure related concerns.
Oversees the Mortgage File Quality Review process that ensures quality files are submitted for processing/underwriting to meet internal Service Level Agreements.
Ensures process remains agile to adapt quickly to changing conditions and turn times.
Partners with Mortgage Sales Leaders to identify and report areas for improvement with respect to overall mortgage cycle time and client experience.
Works with team members to offer ongoing support and training on current and future processes.
Monitors Flood determination processes to ensure compliance with all applicable Regulations.
Ensures that Appraisal Pipeline processes and procedures are accurate and evaluated regularly for consistency and accuracy.
Partners with department leader to proactively identify concerns, gaps or customer service issues and quickly implement appropriate solutions.
Ensures the accuracy of all HMDA related information pertaining to information collected from the initial application and disclosures.
Develops and assists with review processes and maintains HMDA Standards and procedures.
Proactively identifies areas of risk with the Mortgage Business Unit.
Performs root cause analysis and develops/implements training/systems to avoid risk to the Bank.
Performs testing and implementation of all regulatory and system changes that impact mortgage disclosure content and processes.
Assists Mortgage Risk Director with internal and external Compliance testing, responses, and action plans.