Mortgage Clerk - Quoting

Chickasaw Nation Industries - Saint Louis, MO

Full-time - Entry Level

Saint Louis, MO

Professional, Scientific, and Technical Services

About the position

The Mortgage Clerk is responsible for processing appraisal and contractor payments, managing mortgage loss mitigation servicing, and providing customer support related to guaranteed loans. This role requires knowledge of the Debt Collection Improvement Act of 1996 and involves various administrative tasks to support the mortgage origination and underwriting processes while ensuring confidentiality and discretion.

Responsibilities

• Procures information from Insurance Companies via Telephone.
• Processes tasks in LoanServ.
• Updates insurance information in LoanServ.
• Issues payments to insurance companies.
• Works & imports correspondence in the Electronic Customer File.
• Prepares & documents global system notes in Sagent.
• Researches accounts and provides resolution.
• Reviews and processes Debt Settlement packet.
• Sends debt settlement application.
• Processes charge off and debt cancellations.
• Processes Skip trace information.
• Indexes signed Ream agreements.
• Responsible for SFH-Guaranteed Loan Program support.
• Processes loss claims according to SFG-GLP regulations, policies and procedures.
• Performs account research and provides detailed analysis and advice to management and customers.
• Provides Lender/Servicer customer service support regarding account via email and phone.
• Provides loss claim related assistance on projects to support the SFH-GLP and the SFH Claims Branch.
• Processes all loss claim related sub tasks.
• Prepares UPS labels for overnight mailings, data entry, image documents, sort/scan incoming mail, answers phone calls, voicemail, status calls and emails.
• Initiates tasks in the imaging workflow as appropriate from centralized SO SFH-G lender email account for SCB and SSB.
• Ensures all calls and emails from the centralized SO SFH-G lender email account and phone lines are responded to according to procedure and servicing standards.
• Processes Chapter 13 Bankruptcy cases.
• Processes Chapter 7 Bankruptcy cases.
• Plans daily activities within the guidelines of company policy, job description and supervisor's instruction.

Requirements

• Bachelor's degree and a minimum of three (3) years' relevant experience, or equivalent combination of education/experience.
• Knowledge of the Debt Collection Improvement Act of 1996 transaction processing.
• Excellent verbal and written communications skills.
• Excellent customer service skills with ability to represent company in a positive and competent manner.
• Solid organization skills relevant to carrying out day-to-day responsibilities with ability to manage multiple priorities.
• Extremely detail-oriented with ability to quickly grasp business needs and issues.
• Ability to work both independently and in a team environment toward the successful achievement of goals.
• Excellent computer skills with advanced proficiency in Microsoft Office programs (i.e., Excel, Access, Word and Outlook).

Nice-to-haves

• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
• Ability to write reports, business correspondence and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

Benefits

• Competitive salary
• Health insurance
• Retirement plan
• Paid time off
• Professional development opportunities