Money Movement Operations Senior Associate

Vanguard•Scottsdale, AZ

2d•Hybrid

About The Position

This role involves receiving, reviewing, researching, and processing Money Movement transactions for Transfer Agents (TA) and Broker Dealers (BD) using Vanguard systems. The associate will ensure accuracy, completeness, and adherence to regulations, aiming for timely completion of client requests with minimal rework. The position also includes participating in the production of control and end-of-day reports, maintaining a comprehensive knowledge of Vanguard policies and procedures, and upholding departmental quality and productivity standards. A key aspect of the role is actively contributing to improving the client experience through feedback sessions, process improvement discussions, and supporting Vanguard Unmatchable Excellence (VUE) initiatives. The associate will identify improvement opportunities and collaborate with management on implementing solutions. Effective work relationships are crucial, requiring professional and cooperative interactions with peers and management, and proactive communication of issues impacting the team and business to the Team Leader. Building productive relationships across the organization to exceed client expectations, and finding ways to simplify processes for both external and internal clients while mitigating risk are also key responsibilities. The role demands demonstrating 'best practices' as an expert resource, maintaining in-depth knowledge of departmental processing functions, Vanguard's processing systems, and vendor websites. Performing Same Day Quality Audit (SDQA) functions, providing feedback on quality trends and educational opportunities to the Team Leader, and guiding less experienced associates are also part of the role. A logical and systematic approach to problem-solving, focusing on client expectations, risk management, and operational efficiency is expected. The associate will leverage resources to independently meet challenges and provide viable alternative solutions. Participation in special projects and other assigned duties are also included.

Requirements

Undergraduate degree or equivalent experience is preferred.
Minimum two years general experience and one year industry experience.
Demonstrated client relationship management experience.
Excellent oral and written communication skills.
Strong problem resolution and time management skills.
Outstanding positive attitude with ability and willingness to effectively work within a team environment.
Demonstrated ability to work in a high volume situation with time constraints and to adapt within a fluid work environment.
Ability to prioritize and handle multiple tasks in a rapidly changing environment.
Working knowledge of Microsoft Office and PCs.

Nice To Haves

Candidate will need to become an associated person (no exam required).

Responsibilities

Receives, reviews, researches, and processes Money Movement transactions for Transfer Agents (TA) and Broker Dealers (BD) utilizing Vanguard systems.
Reviews transactions for accuracy, completeness and adherence to all internal and external regulations.
Ensures timely completion of all client requests with minimal rework required.
Participates in the production of several control and end of day reports on a daily basis.
Demonstrates and maintains a comprehensive knowledge of Vanguard policies and procedures.
Maintains departmental standards for quality and productivity.
Demonstrates active engagement in improving the client experience through participating in feedback sessions and process improvement discussions.
Supports Vanguard Unmatchable Excellence (VUE) and actively participates on process improvement projects.
Identifies improvement opportunities and works with management to implement solutions.
Sustains and creates effective work relationships by handling peer and management interactions in a professional and cooperative manner.
Informs Team Leader of appropriate issues impacting the team and business.
Builds productive working relationships across the organization with a focus on exceeding client expectations.
Identifies ways to make processes easier for external and internal clients.
Minimizes client effort while mitigating risk.
Demonstrates ‘best practices’ as an expert resource for the team and department by maintaining a comprehensive knowledge of all primary and secondary departmental processing functions and Vanguard's processing systems as well as our vendor websites.
Performs Same Day Quality Audit (SDQA) functions and provides feedback on quality trends and educational opportunities to the Team Leader.
Provides guidance when necessary to ensure concepts and procedures are understood by less tenured associates.
Demonstrates logical, systematic approach to problem solving, focusing on client expectations, risk and improving effectiveness and efficiency of operations.
Leverages resources to independently meet challenges and provide viable alternative solutions as needed.
Participates in special projects and performs other duties as assigned.