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Mobile Expert

$27,040 - $31,200/Yr

Lax Wireless - Saint Cloud, FL

posted 3 months ago

Part-time,Full-time - Entry Level
Saint Cloud, FL
Postal Service

About the position

The Mobile Expert position at Metro by T-Mobile is a customer-focused role that emphasizes delivering exceptional service while assisting clients with their mobile device needs. The role combines technical knowledge with retail sales skills to engage customers effectively and promote mobile products, ensuring a positive shopping experience.

Responsibilities

  • Provide outstanding customer service by greeting customers and understanding their mobile needs.
  • Assist customers with product selection, demonstrating features and benefits of mobile devices.
  • Handle cash transactions accurately and efficiently using the POS system.
  • Engage in upselling techniques to maximize sales opportunities while maintaining customer satisfaction.
  • Maintain an organized and visually appealing sales floor by restocking merchandise and managing inventory.
  • Utilize basic math skills to ensure accurate cash handling and retail math calculations.
  • Demonstrate effective phone etiquette when responding to customer inquiries or scheduling appointments.
  • Collaborate with team members to achieve store sales goals and enhance overall performance.

Requirements

  • Proven experience in retail sales or customer service is preferred.
  • Strong cash handling skills with experience using POS systems.
  • Basic math proficiency for handling transactions and inventory management.
  • Excellent communication skills, both verbal and written, with a focus on phone etiquette.
  • Ability to engage customers effectively through upselling techniques.
  • Knowledge of retail math concepts is a plus.
  • A passion for technology and mobile devices is highly desirable.
  • Strong organizational skills with the ability to manage stock efficiently.

Nice-to-haves

  • Knowledge of retail math concepts is a plus.
  • A passion for technology and mobile devices is highly desirable.

Benefits

  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance
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