Mobile Associate - Retail Sales
T-Mobile - Del Rio, TX
posted 27 days ago
About the position
Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life. They're brand ambassadors who build energy and excitement around our products and services. They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.
Responsibilities
- Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty.
- Helps customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
- Explores individual needs and provides hands-on demonstrations of the latest and greatest technology in-store.
- Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan.
- Approaches service and sales needs with composure, integrity and compassion.
- Becomes skilled with and consistently uses digital tools in interactions and onboarding.
- Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
- Makes the most of their time on shift, consistently seeking out information between customers.
- Establishes relationships with and partners with T-Mobile employees across channels.
- Collectively owns the customer experience and resolves issues.
- Successfully identifies and hands off small business leads.
- Supports team initiatives and creates an inclusive environment.
Requirements
- High School Diploma/GED (Required)
- 6 months of customer service and/or sales experience, Retail environment preferred (Required)
- Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
- Competitive drive and proven ability to succeed in a fast-paced sales environment (Required)
- Willingness to work alongside peers and store leaders, learning and sharing ideas (Required)
- Effective at balancing customer needs and performance goals (Required)
- At least 18 years of age
- Legally authorized to work in the United States
Benefits
- Medical, dental and vision insurance
- Flexible spending account
- 401(k)
- Employee stock grants
- Employee stock purchase plan
- Paid time off and up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
