MMMIA_Catering Assistant_Y1284

About the position

Responsible for patient food service on assigned units, e.g., menu selections, tray assembly, tray delivery and pick up, special requests and needs, in-between meal food delivery, answering the phone for patient wants/needs. Exhibits a friendly, caring attitude to patients when taking menu selections, delivering trays, inquiring during catering rounds and retrieving trays. Visits patient rooms to collect menu selections prior to meals and effectively enter the information into CBORD. Complies with dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations. Offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections. Assembles trays according to patients menu on tray tickets in a timely and accurate manner. Follows proper telephone etiquette and procedures with patients, visitors and healthcare professionals. Responsive to patient's needs at all times. Resolves patient concerns or complaints immediately and/or reports needed assistance to supervisor as appropriate. Interacts with Nursing to ensure patients' diet prescriptions are accurate and patients' food needs are met. Retrieves trays from patients' rooms shortly after passing meal trays and records nutritional intake values for nursing staff. Maintains accurate and current information for each patient on unit(s). Assists dietitian with monitoring of patients who are NPO, on liquid diets or have a calorie count ordered. Communicates any patient related problems/concerns to appropriate personnel, in a timely manner following departmental procedures. Adheres to facility confidentiality and patient's rights policy as outlined in the facility's HIPAA policies and procedures. Contributes to patient satisfaction goals by providing quality service. Complies with federal, state and local health and sanitation regulations and department sanitation procedures. Follows HACCP guidelines when assembling and distributing food supplies to ensure quality and safety of food supply. Provides competent patient care to the above indicated patient populations by obtaining and appropriately interpreting data, making appropriate decisions based on demonstrated knowledge of age-specific growth and development, and appropriately adapting procedures and treatments. Takes an active role in enhancing ability to carry out job functions through personal and professional/job-related growth and development and participates in medical center and/or departmental education programs. Communicates with and performs duties following the philosophy of MercyOne Medical Center - North Iowa and the Sisters of Mercy reflecting the organization's Mission, Values, and Guiding Behaviors. Supports and abides by all medical center, departmental, and safety policies and procedures. Proactively identifies safety concerns surrounding the work environment. Performs other responsibilities as requested by supervisor, manager or department head.

Responsibilities

• Responsible for patient food service on assigned units.
• Exhibits a friendly, caring attitude to patients.
• Visits patient rooms to collect menu selections prior to meals.
• Complies with dietary restrictions on special, modified diets.
• Offers alternatives to menu as allowed on prescribed diet.
• Assembles trays according to patients menu on tray tickets.
• Follows proper telephone etiquette and procedures.
• Responsive to patient's needs at all times.
• Resolves patient concerns or complaints immediately.
• Interacts with Nursing to ensure patients' diet prescriptions are accurate.
• Retrieves trays from patients' rooms shortly after passing meal trays.
• Maintains accurate and current information for each patient.
• Assists dietitian with monitoring of patients who are NPO or on liquid diets.
• Communicates any patient related problems/concerns to appropriate personnel.
• Adheres to facility confidentiality and patient's rights policy.
• Contributes to patient satisfaction goals by providing quality service.
• Complies with federal, state and local health and sanitation regulations.
• Follows HACCP guidelines when assembling and distributing food supplies.
• Provides competent patient care to indicated patient populations.
• Takes an active role in enhancing ability to carry out job functions.
• Communicates with and performs duties following the organization's Mission, Values, and Guiding Behaviors.
• Supports and abides by all medical center, departmental, and safety policies.
• Proactively identifies safety concerns surrounding the work environment.
• Performs other responsibilities as requested by supervisor, manager or department head.