Mining Technology Master Field Technician

About the position

Join our group of passionate team players, committed to providing the best level of service for our clients in a rewarding environment. Founded in 1950, Empire Cat is a world-renowned Caterpillar dealer and a top private company in Arizona. We are a third-generation family-owned company with over 3,700 employees across 30+ locations throughout Arizona, Nevada and portions of Eastern California. We are a diverse group of people, but we all share an inspiring vision to BE THE BEST. That vision is achieved by our individual commitments to work hard and live our core values every day.

Responsibilities

• Provide failure analysis and technical information support to the service department.
• Research and solve technical problems for Caterpillar and allied product line.
• Develop and maintain positive working relationships with Empire technical problem-solving personnel.
• Train technicians on troubleshooting techniques.
• Research, analyze and correct product problems.
• Make decisions on the actions to take to solve product problems.
• Participate in factory engineer field visits.
• Inspect failed parts and consult as needed with the Technical Resources department.
• Create troubleshooting aids for specific products or systems.
• Resolve technical and repetitive problems.
• Counsel others on interpretation of CAT parts reusability guidelines.
• Work safely at all times and adhere to all applicable safety policies.
• Assist others in using CAT failure analysis training.
• Perform scrap barrel analysis as needed.
• Assist with the design of in-the-field customer attachments.
• Minimize product liability by correct design and installation of customer attachments.
• Maintain mast technical files and technical information bulletins.
• Acquire blueprints as needed.
• Provide feedback internally to drive change sufficient to meet market demands.
• Provide valuable customer service solutions.
• Work within and promote corporate values.

Requirements

• Proof of high school diploma or General Education Degree (GED).
• Minimum 5 years serviceperson experience.
• Degree or working knowledge in Mechanical engineering.
• Must comprehend computer-based programs (SIS, SIMS etc.).
• Must be able to communicate (speak, read, comprehend, write) in English.
• Must be a motivated self-starter.
• Must have sufficient mechanical knowledge to understand scope of project.
• Strong troubleshooting and failure analysis skills.
• Ability to maintain consistent attendance.

Benefits

• Competitive Pay
• Vacation & Sick Leave
• Medical/Dental/Vision
• 401(k)
• Tool Discounts/Tool Insurance
• Technical Training & Professional Development Classes
• And More