Minibar Attendant

$63,315 - $84,427/Yr

Marriott International - New York, NY

Full-time - Entry Level

New York, NY

Accommodation

About the position

The Mini Bar/Refreshment Center Attendant position at JW Marriott Essex House involves overseeing the operations of the in-room refreshment center, ensuring a positive guest experience, and maintaining inventory and cleanliness. This role requires providing direction to a team, assisting with opening and closing duties, and effectively communicating with guests and management.

Responsibilities

• Provide direction to the team of Mini Bar/Refreshment Center Attendants.
• Assist with opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, and locking doors.
• Facilitate a positive guest experience with the in-room refreshment center.
• Inventory refreshment center, in-room accessories, and promotional materials and replace if required.
• Maintain the cleanliness and appearance of each refreshment center.
• Record sales using the computer system and restock bars as instructed.
• Maintain awareness of product availability, expiration dates, and inventory levels to prevent stock-out situations.
• Use computer and software programs to assign guest rooms to all attendants and follow up to confirm that all attendants' notes are relayed to management.
• Prepare a listing of rooms to inventory each day and prepare a restocking cart.
• Respond to requests from guests and assign to the proper attendant.
• Communicate any issues regarding the refreshment center operation with hotel management.

Requirements

• Experience in a hospitality or food and beverage role.
• Strong communication skills and ability to work as part of a team.
• Basic computer skills for inventory and sales recording.
• Ability to lift and carry objects weighing less than or equal to 25 pounds without assistance.
• Attention to detail and ability to maintain cleanliness and organization.

Nice-to-haves

• Previous experience in a supervisory or leadership role.
• Knowledge of inventory management systems.
• Customer service experience in a luxury environment.

Benefits

• Health care benefits
• Retirement benefits
• Earned paid time off and/or sick leave
• Life insurance
• Disability coverage
• Other life and work wellness benefits