QTS Realty Trust - Richmond, VA
posted 17 days ago
About the position
The Critical Operations Technician I is responsible for the installation, repair, and maintenance of IT, electrical, mechanical, plumbing/piping equipment, machinery and controls located in the interior and exterior of building. This role monitors operations and conducts a routine and ongoing assessment of the building systems, operations, and performance. This role performs tests, rounds and analyzes data to ensure the proper functioning of departmental equipment. The role is also responsible for assisting customers on the Data Center floor both in person and via the telephone, performing customer equipment installs, managing tickets within the ticketing system, communicating and escalating alerts and customer requests to systems engineers for resolution, and completing tasks pertaining to computer hardware, software or operation systems. This role requires on-site work hours to support a 24X7X365 data center environment and is not eligible for remote and/or hybrid work.
Responsibilities
- Installation, repair, and maintenance of IT, electrical, mechanical, plumbing/piping equipment, machinery and controls.
- Monitor operations and conduct routine assessments of building systems and performance.
- Perform tests, rounds, and analyze data for departmental equipment.
- Assist customers on the Data Center floor in person and via telephone.
- Perform customer equipment installs and manage tickets within the ticketing system.
- Communicate and escalate alerts and customer requests to systems engineers for resolution.
- Complete tasks related to computer hardware, software, or operating systems.
Requirements
- Current Military professional with plan to transition into civilian sector.
- Two or more years of technical training, military training, or workplace equivalency.
- Background in areas of IT, electrical, and/or mechanical.
- Proficiency with MS Office Suite.
