Mid-Market Account Manager

Navan - Austin, TX

Full-time - Mid Level

Austin, TX

Administrative and Support Services

About the position

The Mid-Market Account Manager is responsible for driving revenue by ensuring client satisfaction and maximizing the value clients derive from the Navan platform. This role involves building strong relationships with clients, acting as a trusted advisor, and managing the entire travel and expense (T&E) program through Navan. The Account Manager will collaborate with various internal teams and will be pivotal in renewing accounts and cross-selling products.

Responsibilities

• Manage all post-sales activity for Mid-Market customers through strong relationship-building, product knowledge, planning, and execution.
• Develop trusted advisor relationships with clients to ensure program goals are aligned and clients unlock maximum value from Navan.
• Drive usage of the Navan platform by ensuring clients manage 100% of their T&E programs through Navan.
• Meet or exceed revenue goals.
• Identify and execute against opportunities for account expansion, including new departments, teams, geographies, products, and use cases.
• Broaden relationships within accounts, ensuring multiple champions across various teams and levels of client organizations.
• Collaborate cross-functionally with team members to uncover and deliver against client needs.
• Deeply understand Navan's product offerings and competitive positioning.
• Travel to customer sites as appropriate.
• Successfully onboard new clients and ensure they unlock maximum value throughout their lifecycle as a client.
• Own client renewals and upsells/cross-sells of adjacent products.

Requirements

• 3+ years of experience in Account Management, Sales, or related customer-facing position within a rapidly growing SaaS company.
• Demonstrable track record of high performance and success.
• Strong communication and presentation skills.
• Ability to think strategically, problem solve, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment.
• Data driven mindset with attention to detail.
• High energy, go-getter with fresh ideas who takes the initiative to get things done.
• Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to delight clients, drive revenue, build a generational company, and accelerate their careers.
• Bachelor's degree preferred or similar work experience.