MICU Unit Secretary

Brown Medicine•Cranston, RI

2d•$21 - $22•Onsite

About The Position

The Unit Secretary coordinates the flow of patient activity and information within the unit or clinic in accordance with established hospital policies and procedures. Working under the direction of the Clinical Manager or designee, this role supports the healthcare team by performing a variety of clerical and administrative duties. Success in this position requires strong interpersonal and organizational skills that contribute to high-quality patient care. All employees are expected to model Brown University Health’s core values: Compassion Accountability Respect Excellence Additionally, employees are expected to demonstrate the following core success factors: Instill trust and value differences Focus on patients and the community Collaborate effectively

Requirements

High school diploma or GED required
Basic computer skills required
Medical terminology knowledge preferred
Strong interpersonal and communication skills
Ability to multitask and manage complex clerical responsibilities
Ability to read, write, and speak English clearly
Understanding of patient care across the lifespan, including cultural and developmental considerations
Previous experience preferred
Exposure to a standard patient care environment
Requires frequent standing, walking, and sitting

Responsibilities

Coordinate patient activity and information flow within the unit/clinic
Organize and prioritize workload based on patient and operational needs
Assemble admission charts and disassemble discharge charts per guidelines
File reports accurately and maintain medical records
Order and maintain office supplies and A–Z filing system
Answer phones and intercom using professional etiquette
Notify appropriate staff of communications and updates
Page physicians and staff via hospital systems (alpha paging, operator, emergency codes)
Arrange follow-up appointments and document in Continuity of Care forms
Transcribe physicians’ handwritten orders
Enter verbal and protocol-based orders within scope of role
Fax orders to pharmacy and route documents to appropriate departments
Process and file Protected Health Information requests and incoming faxes
Obtain and distribute medical record copies as needed
Accurately utilize hospital systems (e.g., Patient Links, Nurse Links, Bed Board, MAK MAR, Carevue)
Enter and verify orders, retrieve data, and generate reports
Report equipment or system malfunctions to the help desk
Perform IS downtime procedures as required
Track and document diagnostic testing and scheduling
Ensure preparation instructions (e.g., NPO status, tray holds) are followed
Arrange equipment delivery as needed
Support continuity of care documentation and coordination
Adhere to hospital policies including HIPAA, safety, infection control, and credentialing
Promote a safe environment and report unsafe conditions
Maintain attendance, badging, and mandatory training requirements
Participate in required education and competency assessments
Support cost-saving initiatives and workflow improvements
Perform all aspects of the Unit Secretary role, including coding, patient status updates, and consult coordination
Perform other duties as assigned