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Ultimate Kronos Group - Maitland, FL
posted about 1 month ago
Join a talented, energetic, and innovative group, leading a team chartered to provide technical support services to the UKG customer base. Lead talented support technicians in providing a world-class customer experience in a fast-paced, high-volume environment. Manage dynamics of the daily operation by driving enhancements within the support center, aligning resources, projects, and training to ensure customer satisfaction whilst improving effectiveness and efficiency. This role will also be responsible for creating an environment which promotes and fosters the development and growth of managers and team members to a sustained high level of performance. This role is pivotal to achieving our goal of delivering great customer experiences which enables customers to maximize value from their UKG solutions. This is a hybrid role. The employee will be expected to work 3 days/week onsite at a US-based UKG office.