Meter Data Controller

$47,328 - $68,701/Yr

Nebraska Public Power District - York, NE

Full-time - Entry Level

York, NE

Utilities

About the position

The Meter Data Controller at Nebraska Public Power District (NPPD) is responsible for providing administrative and functional support for Retail Advanced Metering Infrastructure (AMI) technology and Customer Service operations. This role ensures the integration of AMI systems with the District's Retail SAP Customer Information System (CIS) and focuses on delivering timely and accurate meter readings for customer billing. The position requires effective communication and troubleshooting skills to address metering data issues and support customer service functions.

Responsibilities

• Provide administrative and functional support for Retail AMI technology and Customer Service Team.
• Ensure timely and accurate retail AMI meter readings for customer billings.
• Analyze reports and metering data for various departments within NPPD.
• Troubleshoot AMI equipment meters for connectivity issues, including disconnects/reconnects and data problems.
• Communicate daily with the Centralized Customer Contact Center and other departments regarding AMI meter issues.
• Perform daily analysis of metering activity within the AMI system, monitoring consumption and identifying potential meter failures.
• Provide subject matter expertise to the Advanced Metering System Administrator for functional and technical analysis.
• Maintain adequate two-way network addresses and connectivity on all meters and devices.

Requirements

• Bachelor's Degree in information technology, business, accounting, information management, or related field plus one year of experience; OR an Associate Degree plus three years of experience; OR a high school diploma/GED plus five years of experience.
• Experience working with customers through operational support, retail business, sales, or a utility-specific company.
• Minimum of two years of hands-on experience in the maintenance and support of the District's SAP system and/or other key Operational Technology systems.
• Experience with AMI, MDMS, SAP, and/or other Retail system functionality and Windows-based software applications.

Nice-to-haves

• Knowledge of NPPD business unit and process flow.
• Experience in customer service roles within utility companies.

Benefits

• Medical and dental insurance
• 401K retirement plan
• Paid holidays
• Paid vacation
• Paid medical
• Training opportunities