Merchant Risk Specialist

Deluxe - Fort Worth, TX

Full-time

Fort Worth, TX

Printing and Related Support Activities

About the position

The Merchant Risk Specialist role at Deluxe involves investigating and managing risks associated with merchant transactions. The position focuses on monitoring daily transaction exceptions, making audit recommendations, and ensuring compliance with company policies. The specialist will also maintain data reporting and assist in managing high-risk merchants.

Responsibilities

• Minimize risk by monitoring daily merchant transaction exceptions.
• Assess and gather additional information to make audit recommendations/decisions.
• Monitor/process daily release of funds via suspense system where investigation determines acceptable risk.
• Update online systems with account status and contact customers to review company policies and procedures.
• Maintain departmental spreadsheets of data for reporting purposes, including Audit Log and Monthly summary of all accounts investigated.
• Manage Member Alert to Control High-Risk Merchants (Formerly TMF).
• Monthly update of merchant matches and placements on Terminated Merchant File.
• Input information into systems like Proprietary Merchant System, Suspense System, Loss Prevention Online, SAM, Vital, and FDR regarding account status and investigation notes.

Requirements

• High School Diploma or GED with 2 years of relevant experience, or an Associate's Degree with no experience.
• Customer service experience.
• Ability to work with mathematical concepts such as probability and statistical inference.
• Competently analyze and prioritize information to make appropriate recommendations.
• Committed to meeting quality standards.
• Trusted to keep sensitive information secure.
• Must be 18 years of age or older.

Nice-to-haves

• Associate Degree
• Card issuer or merchant acquirer experience
• Ability to listen attentively and respond effectively to customers.

Benefits

• 401K
• Medical
• Dental
• Vision
• Time off
• Volunteer time off
• Paid maternity/paternity leave
• Tuition reimbursement