Dollywood Parks & Resorts - Pigeon Forge, TN
posted 20 days ago
About the position
At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Business Intelligence and Operations Intern checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
Responsibilities
- Provide excellent customer service to guests and encourage merchandise purchases to enhance The Dollywood Experience.
- Must have proficient knowledge of all products/services available for sale to our guests.
- Must be able to perform to standard Merchandise Selling Skills and guest interactions.
- Assists in the training and development of all new hires or hosts new to that locations.
- Operating cash register/POS system in an efficient manner not to impede guest experience and follow all policy and procedures as outlined by Dollywood and Sales Audit.
- Ensure all available inventory is stocked on the selling shelves and fully stocked nightly at close and prior to opening.
- Assisting in the maintenance and daily operation of the shop by ensuring location cleanliness and display preparation functions are up to Dollywood standards.
- Representing Dollywood in a positive manner by being friendly and courteous to guests.
- Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
- Accommodating changes in work assignments and locations.
- Communicates to Immediate Supervisor current needs of product ordering, equipment, functional supplies, or any issues preventing host from meeting company expectations.
- Adheres to all Merchandise safety Guidelines.
- Supports immediate supervisor with words, behavior and actions that are in alignment to attain locations budgeted Sales and Profit.
- Follows all Merchandise Operational Policies and Procedures effectively.
- Host ensures they are to date on all company and divisional communications through communication boards and binders.
- Supports and exhibits behaviors that are in alignment with our Company Vision, Mission and Core Values.
- Protect the privacy and security of guests and coworkers, including PCI compliance.
Requirements
- Understand basic calculator and cash register/POS system.
- Comprehend instructions and retain information.
- Prior cash handling experience preferred.
- Prior sales experience preferred.
- Must be 16 years of age or older.
Nice-to-haves
- Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in their work.
- Must be self-motivated and disciplined.
- Must be committed to continuous improvement.
- Must have professional appearance with good personal hygiene.
- Must promote and support a 'team' work environment by cooperating and helping co-workers.
- Must enjoy a fast-paced, dynamic environment.
- Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
