About the position
The Wounded Warrior Project (WWP) Mental Health Operations Senior Specialist is an integral part of ensuring Alumni and Family Support Members are connected to resources that promote mental health, while removing barriers to care, and acting as the conduit to the collaborative efforts of internal teammates and external WWP partners. The Mental Health Operations Senior Specialist supports WWP’s Mental Health Continuum of Support, to include both internal programs as well as WWP-supported external programs and resources. This role provides operational support to all WWP mental health network leadership through continuous program evaluation and operational guidance, including analysis of programmatic Key Performance Indicators (KPIs) and service delivery metrics, as well as facilitating communication across the network to align WWP’s efforts to meet the mental health needs of warriors and families.
Responsibilities
- Serve as conduit for communication and operational support across WWP’s network of mental health programs and services to ensure streamlined communication and overall collaboration to align efforts.
- Collaborate internally and externally across all programs to ensure adequate awareness of WWP mental and brain health service offerings.
- Consolidate, evaluate, and improve processes to reduce variance and ensure consistency among external vendors and internal staff.
- Serve as the primary point of contact for WWP’s mental health operational teams, facilitating collaboration with supporting teams such as IT, Mission Data & Insights, and Marketing/Media teams.
- Manage and maintain operations manuals, onboarding and training documents, and other electronic databases for Triage Services and Veteran Wellness Alliance Check In Connectors.
- Lead operational initiatives and projects for the network of mental health programs.
- Document and track statuses of projects.
- Identify innovative and strategic opportunities for programmatic development and growth of the network.
- Manage macro-level issues by identifying trends in access to care by collaborating with internal and external stakeholders.
- Conduct internal and external program briefs.
- Provide strategic guidance to WWP internal staff and external independent contractors and vendors on resources for brain injury and mental health disorders.
- Provide oversight and development of training materials and operational processes for both internal and external stakeholders.
- Serve as a subject matter expert and advisor for operational efficiency of WWP’s mental health programming, strategic initiatives, and partnerships.
- Attend and actively participate in required training and/or meetings.
Requirements
- Five years of experience providing mental and brain health programming or adult mental health focused case management to adults.
- Five years of experience working with Salesforce.
- Five years of experience working with Microsoft Project, SharePoint, or other project management application.
- Two years of experience working with the military and/or veteran community.
Nice-to-haves
- Three years of experience conducting mental health intake assessments.
- One year of project management experience.
- Experience in leadership and/or facilitation roles.
Benefits
- Flexible hybrid work schedule (three days in the office, two days’ work from home)
- Full medical, dental, and vision coverage for both teammates AND family members
- Competitive pay and performance incentives
- Comprehensive benefits package including Medical/Prescription drug, Dental, Vision, Life/AD&D, Short-term Disability, Long-term Disability, and an Employee Assistance Program
- 401(k)-retirement plan
- Competitive PTO package
- Sick Leave
- Family Care Leave
- Paid Holidays
- Birthday Holiday
- Education Assistance
- Teammate Wellness Program
- Bereavement Leave
