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YMCA - Cumming, GA

posted 2 months ago

Full-time
Cumming, GA
Social Assistance

About the position

The Member Service Representative Level 2 at the YMCA of Metro Atlanta plays a crucial role in delivering exceptional service to members and program participants. This position focuses on member retention, effective communication, and maintaining safety standards while supporting membership operations and fostering community connections.

Responsibilities

  • Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
  • Welcome members as they enter and leave the YMCA.
  • Greet, engage, and/or tour prospective members and program participants.
  • Support membership operations through sale of memberships and program offerings.
  • Actively develop, educate, and own the knowledge base to quickly respond to member, prospective member, and program member questions.
  • Take steps to building committed and connected relationships with members, volunteers, and collaborative partners.
  • Directly handle and resolve membership concerns and inform supervisor of unusual situations or unresolved issues.
  • Maintain branch and association certifications in CPR/AED, Blood-borne Pathogens, branch orientation, and Branch Emergency procedures.
  • Adhere to and implement all policies and procedures listed in the training manual and as new policies are implemented.
  • Communicate in a positive manner with members, guests, program participants, and volunteers.
  • Provide appropriate assistance as needed.
  • Assist in annual branch Why It Matters Campaign.
  • Achieve individual and team goals as related to the campaign.
  • Achieve all required Traction Rec trainings as assigned.
  • Apply and utilize Traction Rec according to established guidelines as assigned.

Requirements

  • Computer Proficiency with MS Office Suite
  • Must be able to pass the Traction Rec training within 30 days of hire
  • Ability to handle multiple tasks, work independently, problem solve, and possess effective time management skills.
  • Maintain privacy requirements by not sharing personal information about members
  • High degree of human relation skills: Ability to effectively communicate and manage information to peers, staff, and volunteers
  • Ability to establish, collaborate and maintain relationships with staff, YMCA members, volunteers, schools, and the general public.

Nice-to-haves

  • 1+ years of experience in work relating to customer service, either paid or volunteer
  • Traction Rec experience helpful
  • Previous YMCA or non-profit experience

Benefits

  • Excellent benefits and career opportunities
  • Diverse work environment
  • Opportunities to serve in various capacities
  • Support for personal and professional growth
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