Membership Sales Associate (Part-time)

$27,040 - $31,200/Yr

Athlete Training + Health - Allen, TX

Part-time - Entry Level

Allen, TX

11-50 employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Membership Sales Associate (Part-time) role at Athlete Training and Health focuses on delivering exceptional customer service and sales support to members. This position involves conducting facility tours, managing leads, and addressing customer service needs while promoting ATH training programs. The associate will also utilize company IT tools for lead generation and maintain a welcoming front desk environment.

Responsibilities

• Assist in keeping athlete members and guests engaged throughout the lifetime of their membership, specifically onboarding through their first '30 Days' of joining.
• Manage members attendance and scheduling appointments.
• Ensure exceptional customer service, engagement utilizing our retention process.
• Resolve individual athletes, member needs, and or operational issues using effective customer service.
• Qualify leads for new memberships, guest tours, trial passes, and evaluation opportunities.
• Assist with outside sales and prospecting through outbound calls and community outreach.
• Enthusiastically greet athletes, members and guests whether via phone or in-person. Know members' and families by first name.
• Understand our Customer Relationship Program (CRM) as well as MindBody scheduling and billing system.
• Maintain and manage the front desk area and signage in compliance with ATH branding guidelines.
• Support Business Operations Director with administrative, building and facility related issues.

Requirements

• Strong customer service skills and experience in a sales environment.
• Ability to manage multiple tasks and prioritize effectively.
• Familiarity with CRM systems and scheduling software.
• Excellent communication skills, both verbal and written.

Nice-to-haves

• Experience in the fitness or health industry.
• Knowledge of athlete training programs and services offered by ATH.

Benefits

• Flexible scheduling options for part-time work.
• Access to gym facilities and recovery technology.