Membership Manager- 1922 Club

Compass Group•Columbus, OH

1d•$60,000 - $70,000

About The Position

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Requirements

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

Responsibilities

Builds meaningful, long-term relationships with members, learning preferences, history, and expectations to support personalized, anticipatory service.
Oversees all membership platforms, ensuring accuracy of member records, seamless onboarding, data maintenance, preference profiles, and utilization of technology to enhance communication and engagement.
Manages membership communication, including newsletters, updates, event announcements, reservation confirmations, and personalized outreach.
Serves as the primary contact for all member inquiries, service requests, and experience enhancements, providing timely and professional follow through.
Manages monthly invoicing and payment processing, ensuring accuracy, timely delivery, and clear communication regarding billing or adjustments.
Oversees reservations for restaurant service, lounge experiences, and special events, including VIP planning and high demand game day logistics.
Coordinates member private events, working alongside culinary and service teams to deliver elevated, seamless experiences.
Manages front of house staffing, including hiring, onboarding, scheduling, training, and performance coaching for hosts, concierges, and membership service ambassadors.
Maintains accurate membership data within club systems, including preference logs, communication histories, billing status, and engagement trends.
Identifies member patterns and trends to support retention, programming decisions, and service improvements.
Communicates proactively with members regarding schedules, closures, special events, club policies, and new offerings.
Acts as a change champion, supporting transitions to new platforms, procedures, or service standards.
Builds strong relationships with Premium ticket team to create a seamless transition.
Other duties, as assigned.