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Membership Experience Staff

$26,104 - $29,037/Yr

YMCA - West Point, VA

posted 3 months ago

Full-time - Entry Level
West Point, VA
Social Assistance

About the position

The Membership Experience Staff at the YMCA of the Virginia Peninsulas is responsible for providing exceptional service to members and guests, ensuring a welcoming and engaging environment. This role involves maintaining high standards of member experience and supporting the overall mission of the YMCA.

Responsibilities

  • Provide excellent customer service to members and guests.
  • Assist in maintaining a clean and welcoming environment.
  • Conduct tours for prospective members and promote membership options.
  • Handle member inquiries and resolve issues promptly.
  • Support membership retention efforts through engagement and communication.

Requirements

  • High school diploma or equivalent.
  • Strong communication and interpersonal skills.
  • Ability to work in a team-oriented environment.
  • Basic computer skills for membership management systems.

Nice-to-haves

  • Previous experience in customer service or membership roles.
  • Knowledge of YMCA programs and services.

Benefits

  • Competitive hourly wage.
  • Opportunities for professional development and training.
  • Access to YMCA facilities and programs.
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