Member Services Representative

$27,040 - $27,040/Yr

Unclassified - Clifton, NJ

posted 2 months ago

Part-time - Entry Level
Onsite - Clifton, NJ

About the position

The Member Services Representative plays a crucial role in ensuring a welcoming and efficient environment for members and guests at Crunch Clifton. This part-time position focuses on membership sales, customer service, and maintaining club operations, contributing to a positive experience for all visitors.

Responsibilities

  • Greet all members & guests with a smile and wish them well as they exit the club
  • Check in all members and guests in accordance with company procedures
  • Facilitate any messages on club software at member check-in
  • Answer phones in a courteous, helpful, professional manner
  • Communicate special events to members and guests
  • Maintain an atmosphere that makes members feel welcome
  • Facilitate all member requests or forward to a manager
  • Maintain professional disposition at all times
  • Sell retail products
  • Schedule member services: tanning, etc
  • Facilitate payment of member services in accordance with company procedures
  • Know club facility, services, and schedules
  • Maintain a clean and organized work area
  • Assist in all projects as delegated by club management
  • Follow all policies and procedures in the Employee Handbook
  • Participate in monthly or weekly department meetings and employee training meetings

Requirements

  • Fluent in English
  • Spanish preferred
  • Proficient reading and writing skills
  • Strong customer service skills
  • Computer skills

Nice-to-haves

  • Experience in membership sales
  • Knowledge of club facilities and services

Benefits

  • Competitive pay starting from $13.00 per hour
  • Flexible scheduling
  • Opportunities for employee training and development
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