Planet Fitnessposted about 2 months ago
Full-time • Entry Level
Butler, PA
Amusement, Gambling, and Recreation Industries
About the position
We are searching for a motivated Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional 'Judgement Free' member experience! BILINGUAL English/Spanish are encouraged to apply!
Responsibilities
- Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome.
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
- Respond to member questions and concerns in a timely and professional manner.
- Conduct beverage or merchandise purchases on the point to sale system.
- Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
- Go above and beyond to keep the front desk area and lobby clean and orderly.
- Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
- Regular cleaning of all exercise equipment and tanning beds.
- Regular restroom and wet area cleaning and stocking.
Requirements
- Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire.
- Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
- Prior Customer Service experience preferred.
- Must be 18 years of age or older.
- High School diploma/GED equivalent required.
- Upbeat, positive and professional attitude.
- Punctuality and reliability are a must.
- Obtain and maintain CPR/AED Certification within time frames required by company.
Benefits
- Medical, Dental, Vision Insurance
- PTO - Paid Time Off
- Free Black Card Membership
- 401(K) and Roth Retirement Savings Plans
- Healthcare and Dependent Care Flexible Spending Accounts
- STD, LTD, Term Life Insurance and other benefits
