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Space Coast Credit Union - Hollywood, FL

posted 2 months ago

Full-time - Entry Level
Hollywood, FL
Credit Intermediation and Related Activities

About the position

The Member Service Representative at BrightStar Credit Union plays a crucial role in assisting members with their financial needs and goals. This position focuses on providing superior products and services while ensuring outstanding service to both internal and external members. The representative acts as a Trusted Advisor, helping members navigate their financial options and maintain compliance with relevant regulations.

Responsibilities

  • Complete loan interviews and applications, retrieve proper loan documentation, and complete final loan closings.
  • Assist members by determining appropriate accounts and services to offer based on individual needs.
  • Open and close accounts, answer member questions, and resolve member problems within the position's authority.
  • Complete account maintenance including ATM/Debit card orders, disputes, fraud, payroll or direct deposit issues, and PC banking.
  • Identify the member's financial needs and suggest a product or service that will meet their needs.
  • Provide outstanding service to each internal and external member as defined by our Service Standards and Promises.
  • Promote all BSCU products and services, including but not limited to BSCU extended products, mortgages, and investments.
  • Perform teller duties and other related duties as assigned, including safe deposit boxes and end-of-the-day branch balancing.
  • Maintain knowledge of BSA Compliance training and uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies.

Requirements

  • High school diploma or GED.
  • Six months or more of similar or related experience.
  • Excellent oral and written communication skills.
  • Proficiency with all Microsoft Office applications.
  • Ability to foster sound relationships with other entities.
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